Good day, Thank you for choosing Samsung for your microwave needs. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. -John

Greetings! Thank you for taking the time to live with your full Bespoke kitchen before sharing your thoughts—it reflects a thoughtful, real-life perspective. It’s completely fair to expect both style and reliable performance when making an investment like this, and we appreciate your feedback. We truly wish to help you. Just to clarify, fingerprint-resistant doesn’t mean the surface will stay completely free of fingerprints. It means the material is designed to reduce how easily smudges and marks show—not to prevent them entirely. With regular use, especially in a busy kitchen, some visible marks are still expected and may require occasional cleaning to maintain the look. If you’ve already completed the steps provided in the Samsung support link below, the next best step would be to schedule a visit with a qualified technician for a proper diagnosis. You can use the hyperlink in the article to set up an appointment: Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working Should you need more assistance with your microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150494412 to help our team pull up your information. Leo

Dear valued Sam&#39;s Club client,<br /> <br />To better assist you with this, don&#39;t hesitate to get in touch with Sam&#39;s Club Customer Service department at 1-800-749-5367 / Monday-Friday 8:00 AM - 11:00 PM EST, Saturday 9:00 AM - 9:00 PM EST, Sunday 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to check your options regarding the damaged unit.<br /> <br />Have a great day,<br /><br />-Ernest-

Greetings! It’s frustrating when something that looks great doesn’t quite deliver the ease and smooth performance you naturally expect. We’d like to help. Below is the link to the user manual for this model. Please refer to pages 23 to 27 for more information on the microwave’s Auto Cook features: https://downloadcenter.samsung.com/content/UM/202502/20250214160424159/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf We also appreciate your suggestion about giving the timer its own button. Your feedback will be shared with our product team to help guide future improvements. Should you need more assistance with your microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150408190 to help our team pull up your information. Leo

Hello Truckdriver, we appreciate the thoughtful feedback you shared about your Samsung microwave, including your comments on the stainless‑steel finish, the strong fan performance, and the SmartThings control feature. Insights like yours help us continue improving the overall ownership experience. Please keep this reference number for your records: 1152239459. We appreciate hearing from you and truly value your business. Rachel Samsung Care