Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

Hello Barb,<br /><br />Thank you for sharing your experience with us. We understand how frustrating it can be when the product received doesn’t match what was advertised, as this isn’t the experience we want for our customers. We recommend getting in touch with Sam’s Club directly to resolve this matter regarding the model discrepancy. Once everything is sorted, we hope the unit meets your expectations and proves to be five-star worthy. If you need any assistance with the product after receiving it, please feel free to call us at 1‑855‑427‑5127, where one of our product specialists will be happy to help, as we hope to remain a trusted brand in your home. We&#39;re available from Monday to Friday 9 a.m.–9 p.m. ET and Saturday 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Clean NA