Hello nellyo, We are very sorry to hear that you are experiencing some difficulties with your cookware! We would certainly like to assist you with these issues. To prevent foods from sticking, we would recommend cooking on a medium to low heat setting. Be sure to use an ample amount of butter or oil that will cover the entire cooking surface of the pan. Lastly, only add foods once your pan is fully preheated. When cleaning your cookware, we would recommend soaking it in warm soapy water and using a sponge or dishcloth. For harder to clean areas, we would recommend using a stainless steel cleaner such as the All-Clad Stainless Steel and Aluminum cleaner and polish or Bar Keepers Friend. For more helpful tips on how to get the most out of your All-Clad Cookware, please visit our Care and Use page here: https://www.all-clad.com/care-use We apologize for the inconvenience and we hope that this helps!

Hello Lien D, We are thrilled to hear that you are loving the All-Clad D3 Stainless Sauce Pan! Your kind review means a lot to us. As you have noticed, this sauce pan features All-Clad's signature tri-ply design which allows for even heat distribution and perfectly cooked meals. We hope that you continue to enjoy this D3 Sauce Pan by All-Clad and its performance for a lifetime!

Hello Shell, Thank you for your review and for bringing this to our attention. We are sorry to learn about your experience with your fry pan. Please be advised that this fry pan is made from stainless steel. When cleaning your cookware, soft clothes and sponges are recommended for use as they should not cause damage to your cookware. We would like to hear more about your experience and try to assist you further. Please contact our All-Clad Customer Service Team directly through our website at https://www.all-clad.com/contact or by phone at 1-800-255-2523 for further assistance. We sincerely apologize for the inconvenience, and we look forward to hearing from you!