Hello Shell, Thank you for your review and for bringing this to our attention. We are sorry to learn about your experience with your fry pan. Please be advised that this fry pan is made from stainless steel. When cleaning your cookware, soft clothes and sponges are recommended for use as they should not cause damage to your cookware. We would like to hear more about your experience and try to assist you further. Please contact our All-Clad Customer Service Team directly through our website at https://www.all-clad.com/contact or by phone at 1-800-255-2523 for further assistance. We sincerely apologize for the inconvenience, and we look forward to hearing from you!

Hello LMeier, We are delighted to hear you are loving the All-Clad D3 Stainless Sauce Pan! Your kind review regarding this sauce pan and your other pieces of All-Clad Cookware truly mean a lot to us. We hope you continue to enjoy it for a lifetime. We appreciate you being a loyal member of the All-Clad Community! We would love to see what you are cooking up in your All-Clad. Tag us on Instagram @allclad and #allclad for a chance to be featured on our page!