Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)

Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm) for

Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)

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4.4 out of 5 stars

stars249 ratings225 reviews

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May 11, 2024

Mattress time

5 out of 5 stars review

Verified Purchase

Good decision purchase

Excellent choice comfortable and durable

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Feb 28, 2024

Sherri

5 out of 5 stars review

Verified Purchase

Love

Love this mattress very comfortable

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Feb 23, 2025

Ethan

4 out of 5 stars review

Verified Purchase

Mattress that works for your body

It's great for the back if you have problems with it.

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Dec 20, 2024

Kim

3 out of 5 stars review

Verified Purchase

Firm

It’s a lot firmer than I wanted

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Dec 14, 2023

Fridd

2 out of 5 stars review

Verified Purchase

Feels used

Mattress settles where you sleep, after a few minutes, I’ve had this one almost a month and looking for a replacement, sams said I have 90 days, don’t want to try and get used to it any longer

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reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance returning your mattress please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Mar 10, 2026

TONYA

2 out of 5 stars review

Started out fine. Wanted a firm mattress and it was alot harder than I thought but I could live with it. However, it's been 6 months now and it started cupping in a the place where I sleep so I'm starting to feel like I'm caving in place. I love Serta products and the Serta perfect sleeper brands typically have lasted years but this particular one I've not had good success with. It won't keep me from buying Serta though.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Nov 21, 2025

Bryan

2 out of 5 stars review

Not firm or supportive enough

Grateful for the delivery process, I’m currently in a warranty claim process to get a refund. Was very nice and firm at first, was a comfortable sleep for about two months. The bed is sagging on my side and this happened fast for a $1,000 mattress. I’ve tried rotating the bed regularly and it doesn’t make a difference. I have a slender body style and weigh 170 lbs. I feel disappointed because I really wanted to like this bed.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. Your feedback is important to us. While the mattress was not the best fit for you, we are happy you are able to use your return through your retailer so you can get on something that works best for you!

Jun 28, 2025

Annglez

2 out of 5 stars review

Sagging after 2 months

In mid April of 2025 we ordered the Serta Perfect Sleeper Delfino Nights Pillow Top Mattress in medium. It was great the first few weeks. I had high hopes. It has already started sagging and you hear creaks when you get up. We had a similar mattress to this also purchased from Sam's and used it for years. This has not held up at all. Completely disappointed, especially now that I realize we have had this only around 2 months.

Helpful?

reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. Sam’s Club also offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Feb 3, 2026

RUTH

1 out of 5 stars review

it's been only a week but my anxiety is going up I can't move freely. i don't recommend anything that has memory foam. it's hard to explain, i purchased the medium its much more firm, then I expected, but yet it sinks in and then it makes it hard for you to turn while sleeping, Even the wake!!!

Helpful?

reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress. Your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance on a possible return or exchange please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

May 13, 2026

anonymous

1 out of 5 stars review

Sagging is the future of this Matress

After 2 years, the Matress will sag in the middle making it uncomfortable. Will look for a matress with a pillow top on both sides so it can be flipped. Avoid serta.

Helpful?

reply from Serta Team

Hi there, thank you for taking the time to review your Serta Perfect Sleeper Delfino Nights Pillow Top Mattress. Your feedback is valuable to us. We're sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.