Good Afternoon, we are so sorry that your first experience using our diapers was not up to the quality expectations that we stand by. The comfort of your baby is our top priority. We want to assure you that the materials we use in our diapers are completely safe for little ones. We take experiences like this very seriously, and would like to gather as many details as possible for our Quality Team. Could you please give us a call at 888-301-0332 ,when you have a free moment, so we can obtain some important diaper information and samples for review. Thank you.

Hi Simone. Thank you for your feedback. We aim to delight our members and promise to refund or replace any item you find unsatisfactory until you find the best product for you. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 and we will be happy to assist.

Good Morning, so sorry for the leakage issues!.. We value your feedback and will pass on your comments to our team, but we encourage you to call us at 888-301-0332 so we can obtain more diaper information in order to continue to make our diapers work well for your little one.

Good Morning Sam and thank you for sharing your feedback. We want our diapers to perform at their best for your child, so please call us, at your convenience so we may learn more and obtain helpful manufacturing lot code information. Our number is 888-301-0332.