Hi Crystal, Thank you for purchasing our Bentgo Kids Prints Lunch Box and providing your feedback. We are sorry to hear about your experience. We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi CR,<br /><br />Thank you for purchasing our One Bentgo Fresh and One Bentgo Kids Lunch Box and providing your feedback. We are sorry to hear about your experience.<br /><br />Please reach out to us via phone or email. We are here to help!<br /><br />Thank you,<br /><br />Jessica<br />Bentgo Support<br />(714) 668-0300<br />support&#64;bentgo.com