Thank you for your purchase, Nicholas. We're here to help in the best way possible with your unit. It would be great if you could give us a few more details that led to what you are experiencing with the product. Please feel free to get back to us the soonest via the following options for assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145248176, to help our team pull up your information. Have a great day. ^Chrystel

We appreciate you sharing your drying experience with one of our dryers, Clarissa. We're here to help. Here is a link to troubleshooting steps for when your dryer takes too long to dry. The link also provides resources for cleaning the lint filter, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options. We recommend checking these resources and watching the attached video guide from start to finish. The dryer cycle takes too long: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long We've also included a guide about properly loading the dryer for reference. The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146053850) to help our team pull up your information when you message us. Thank you. -Angelica

Kevin, we understand how it feels if there is noise on your dryer. Let's get the help you need. Here is a guide to help if your dryer is making a tractor noise. Please read the description of each sound and match the noise you have on the list of noises provided. Kindly click on the embedded word if one prompt and watch the video included. Samsung dryer is noisy https://www.samsung.com/us/support/troubleshooting/TSG01000979/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148573576) to help our team pull up your information. Have a great day. ^Camille