I bought a Coolarroo roller shade from Sams Club and when I went to install it, the mounting brackets were not in the package. I called Coolaroo to see if they would send me 3 brackets. They told me I needed my receipt but I couldn't find it, (my bad) but without my receipt, I had to purchase the brackets, almost $20. Now I can understand if every day 10 customers were calling them for replacement brackets but my guess is that 1 customer a month calls them for something like this. It's too bad they can't just take care aof their customers without making them jump through a bunch of hoops, For $10 they could have made me a happy customer but they choose to make $10 and have an unhappy customer. What ever happened to good customer service and happy customers?

We just purchased the last one our local Sams Club had, yesterday, and installed it - it is very poor quality and must be defective - one side was not made correctly or stretched in some way - when we unroll it to block the sun, one side is totally wavy all along the edge, only on one side, and the rest is flat - boy, was a disappointing product - expected so much more.

In store I noticed the package states “Limited Lifetime Warranty”. No warranty information is included on or inside the package. I checked the manufacturers website and couldn't find anything about the warranty. I contacted the manufacturer and was told the warranty is “3-year limited warranty is extended only to the fabric component of the product, against UV degradation and replacement parts can be claimed under warranty up to the 1st year of purchase. We consider that to be our limited lifetime warranty.” Hopefully Sam's Club will provide a refund or replacement if needed. The shade does not include brackets/mounts for installing on a slope. The shade needs to be level in order to roll up and down correctly. If you are installing on a slope you will need to level the attachment point with wood and/or your own brackets.

I'm in the middle of installing this roller shade on my deck. Two hours in, I'm ready to pitch the thing over the side. (The instructions estimate 10 minutes for the job.) The template is skewed wrong for installing brackets on the ceiling, which means I have three extra holes up there now for no good reason. The screws that are supplied are too short for safety, in my opinion, so I attached the brackets with longer wood screws. I need an extra pair of hands to finish the job, because the shade is heavy and unwieldy. All in all, this is a fail.

Bought this for our pergola works great 10 degrees cooler now! Installation was easy forget the instructions that come with it.

Looks nice, is very difficult to unroll with the wand. My engineer husband said it is poorly designed. I would only recommend this shade if you plan on leaving it unrolled all the time!

This is a great product, excellent buy

Easy to install. Wish the online would state the color