Hello. Thanks for sharing your experience with your LG Dishwasher. We appreciate you letting us know how the drying performance and moisture on the upper racks and silverware tray have been affecting your use of the unit. We want to take a closer look at your specific LG model so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dishwasher‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/not-drying-dishwasher--20150933408322 ^James

Dear Valued Customer, Thank you for sharing your experience with the LG LDPH7972S dishwasher. We sincerely apologize for the inconvenience you’ve faced with the control board and the cycle completion issues. This is certainly not the quality standard we strive to deliver. We understand how frustrating it must be to have the control board replaced twice and still encounter problems. We would like to assist you further to ensure your dishwasher functions properly, so we can look into your case in more detail and find a lasting solution. You can reach us at 1-888-542-2623 from Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this issue. We’re committed to resolving this for you. Thank you for bringing this to our attention. Sincerely, The LG Electronics Team

Hi! Thank you so much for your feedback! We're really glad to hear that your LG dishwasher is doing a great job cleaning your dishes. 🙌 We appreciate your input regarding the drying performance—your insights help us continue to improve. Depending on your model, you might find that using a rinse aid or selecting a specific drying cycle (like Extra Dry or Night Dry, if available) can enhance the drying results. If you'd like, we're happy to look into your model and provide some tips to get the best drying performance possible. Just let us know! Thanks again for choosing LG—we appreciate you being part of our community!

Thank you for your positive feedback and for choosing our newer model dishwasher to replace your previous LG dishwasher. We are delighted to hear that the new model has exceeded your expectations in terms of design, performance, and ease of use! Your satisfaction is our top priority, and we are thrilled to have met your needs. Should you ever need further assistance, don't hesitate to reach out to our Social Media Team by sending a private message on our Facebook or X (Formerly known as Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly.