Hi Tere, Thank you for your review. This is definitely not the typical experience our customers have come to have with our item. We stand behind our products. Our quality control team follows a specific testing protocol in order to ensure that the products we sell are top quality. This does not live up to our standards of quality or experience. For that we apologize. In order to rectify this situation to your satisfaction, we ask that you kindly email us directly at service(at)ca-innovations.com. Your item is covered by our limited lifetime warranty. We want to make this right, and we look forward to hearing from you.