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Sam's Club
Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 411-420 of 533 reviews
Jan 31, 2022
TooBad
1 out of 5 stars review

They Dipped My Chair in Diesel Full...

Have not been able to sit on it. I did when I first put together. The seat has soft materials in it. Trying to get up from about 12" of the ground. Not fun... The right arm moves a lot and is not attached as the right side is. There is absolutely no padding in the arm rests. Chair came with a broken piece. Does not incline enough. Find a better chair, because this is not it. I don't believe all the 5 star reviews. Maybe their noses don't work...

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Mar 25, 2023
nr
3 out of 5 stars review

Good for the price but has limitations.

We have owned a pair of these recliners for just over a year. For the price the quality is decent. The good: 1. Power recline and head adjustment are smooth 2. Padding is good in the seat and at the head 3. Generous storage under each armrest 4. Two outlets and 2 USB ports in the right armrest are handy 5. The appearance is rich 6. No discernible wear after one year The bad: 1. The arm rests are uncomfortable and the corners dig into your arms 2. The arm rest are not aligned properly 3. The arm rest are designed poorly and bend outward when using them to help you stand 4. The connections for the power recline and head tilt are poorly secured and disconnect when reclining 5. No lumbar support Conclusion: A pretty good choice in this price range. If you can afford it, look for a recliner that has powered lumbar support as well as power recline and head tilt. We tested several “triple power” chairs from Flexsteel and experienced what a really good recliner feels like. Granted, the Flexsteel chairs are priced $800 more than these chairs.

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hello, thank you for this detailed review of the item. It's always appreciated when we get these kind of reviews. Thank you!

Oct 22, 2021
Kim
5 out of 5 stars review

Verified Purchase

Easy set up.

Very comfortable.

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Mar 12, 2023
Elsa
5 out of 5 stars review

Verified Purchase

Comfortable

Comfort at a great price

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Dec 11, 2021
Coach Mal
5 out of 5 stars review

Verified Purchase

Comfortable

Love my Chair

Helpful?2SYPY0HFIELD13603854254
Nov 13, 2021
Mobetter
5 out of 5 stars review

Verified Purchase

Comfortable

Grat price and feel.

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Dec 22, 2023
Carol
5 out of 5 stars review

Verified Purchase

Nice recliner

Great quality

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at upholsteryservice@trueinnovations.com or 1-800-318-9669.

Mar 15, 2023
Jill
5 out of 5 stars review

Verified Purchase

Just what we were looking for

Beautiful comfy recliner

Helpful?2SYPY0HFIELD13603854254
Dec 5, 2021
Greg
3 out of 5 stars review

50 - 50

I purchased two of these chairs online. They were delivered and I set them up yesterday. Once chair works fine but the does not work at all. I have checked the connections and still no power past the main switch. How do I go about getting someone to my home to fix the problem?

Helpful?2SYPY0HFIELD13603854254
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Dec 5, 2023
FamShopper
5 out of 5 stars review

Fantastic Chair!

Our daughter had major ankle surgery and couldn't sleep well in bed. This chair was a Godsend. Yes, we saw the reviews about squealing pig noises. But my husband also read a review about the noise possibly coming from improperly inserting the back into the bottom. Also, do not snip the zip ties on the bottom that are holding cords on place. The chair is wonderful! Quality feel, comfortable, great storage in the arms in the arms and great support for legs, lumbar, shoulders and head. Thank you, Sam's!!!!

Helpful?2SYPY0HFIELD13603854254
reply from True Customer Service

Hi! We are so glad to hear that the Recliner worked so well for your daughter. We wish her a speedy recovery. We also appreciate the feedback and review! If you need any assistance in the future, please reach out at 1-800-318-9669 or upholsteryservice@trueinnovations.com.