Hello, Ion Audio Technical Support here! Sorry to hear that you are having trouble with this device! These products have an Eco mode that causes them to shut down after 20 minutes if no music is being played through the speaker. In the future, please feel free to reach out to our helpful technical support team who are standing by and ready to help at www.ionaudio.com/support from 530 am - 6:30 pm EST M-F.

Hi, Ion Audio Technical Support here. Sorry to hear you are unsatisfied with your purchase. In many cases, when user&#39;s come to us with issues about the volume of these speakers, it is because the source volume is not at the correct setting. Please be sure that not only the physical source&#39;s volume is at around 80%, but there is also a source volume control on the speaker, and if that is too low, turning the master volume knob all the way up will not provide much of an increase in volume. <br />To do so, press the Main Control Knob; <br />Turn this knob to adjust the main volume (overall output) of the loudspeaker. <br />Push this knob to select and make adjustments to the mic 1 volume, the mic 2 volume, source volume (radio, USB, SD, Bluetooth signal, and aux input),<br />Being 500W the speaker should be loud enough for most casual listening situations. <br /><br />As for the Radio, I am sorry to hear that you are not having luck. This unit has an internal radio antenna, so the placement of the speaker will be crucial in receiving a clear signal.<br /><br />If you are still having trouble, please reach out to us at www.ionaudio.com/support.

Hello Jackie, Ion Audio Technical Support here! Sorry to hear that you are having trouble with this device! These products have an Eco mode that causes them to shut down after 20 minutes if no music is being played through the Bluetooth or Aux sources of the speaker. If this is happening even when music is being played through these sources, please feel free to reach out to our helpful technical support team who are standing by and ready to help at www.ionaudio.com/support from 530 am - 6:30 pm EST M-F.

Hello, Ion Audio Technical Support here! Sorry to hear that you are having trouble with this device! These products have an Eco mode that causes them to shut down after 20 minutes if no music is being played through the speaker. In the future, please feel free to reach out to our helpful technical support team who are standing by and ready to chat at www.ionaudio.com/support from 10:30 am - 6:30 pm EST M-F (chat is closed daily from 2:00 - 2:30 pm )

Hello, Ion Audio Technical Support here! Sorry to hear that you are having trouble with this device! These products have an Eco mode that causes them to shut down after 20 minutes if no music is being played through the speaker. In you believe your speaker is failing, please feel free to reach out to our helpful technical support team who are standing by and ready to chat at www.ionaudio.com/support from 10:30 am - 6:30 pm EST M-F (chat is closed daily from 2:00 - 2:30 pm )

Hello, Ion Audio Technical Support here. I am sorry to hear that you are having issues with the Total Pa Live. This sounds like it could be due to the built in eco-mode that causes the unit to shut off after 20 minutes of silence. Feel free to reach out to our technical support team who are standing by and ready to live chat from 6:30am - 6:30pm EST M-F. Just visit www.ionaudio.com/support and click on the chat bubble in the bottom right-hand corner.