We&#39;re sorry to hear about your disappointment with Miracle-Gro Moisture Control Potting Mix. We appreciate you taking the time to share your feedback with us. It&#39;s important to know that soils and soil amendments can sometimes dry out during shipping or storage. When this happens, the peat moss and organic matter in the mix can become naturally water-repellent. This is a common occurrence and doesn&#39;t necessarily indicate a problem with the product itself.<br /><br />We want you to be completely satisfied with our products. That&#39;s why we offer a product guarantee. If, for any reason, you&#39;re not happy with the results after using Miracle-Gro Moisture Control Potting Mix, you&#39;re entitled to a full refund. Of course, there are some limitations to the guarantee, so please review the details on the product packaging. If you have any further questions or need assistance, please don&#39;t hesitate to call us at 888-295-6902. We&#39;re here to help!

We're sorry to read about your disappointment with Miracle-Gro Moisture Control Potting Mix and appreciate your feedback.The soil you purchased is a natural product. While we do not sterilize the soil it is composted to kill any harmful insects and microbes. Unfortunately, soils may become infested with insects while in storage or while they are waiting for sale. In some cases, soils become infested with fungus gnats. Fungus gnats enter the bagged product through the tiny air holes in the bag that are necessary for the soil to "breathe". Fungus gnats are often mistaken for fruit flies. They do little damage but are unpleasant if present in large numbers. These insects do not feed upon plants, but lay their eggs in soil that contains organic matter. After a week the eggs hatch, and the larvae crawl through the upper layer of the soil. The larvae are white, 1/4 inch long, and have black heads. They feed on fungi that grow on organic matter. The larvae usually do not damage plants but, when present in large numbers, may feed on the roots of some plants, killing very young seedlings. The larvae feed for about 2 weeks before maturing into adults. There can be many generations in a single year. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 888-295-6902 if we can further assist.

We are concerned to hear this. We would like the opportunity to gather some additional information and offer assistance. Please reach out to our Consumer Services team at 888-295-6902 for assistance.

We are sorry to hear about your experience with Miracle-Gro Moisture Control Potting Mix. This is not the quality we expect from our products. We stand behind all of our products with a No Quibble Guarantee. Please contact our Consumer Services team at 888-295-6902 for further assistance.

Thank you for your feedback on our Moisture Control Potting Soil Mix. If you have any questions or need help troubleshooting, please feel free to reach out to our Consumer Services team at 888-295-6902 - we&#39;re here to help!