We are sorry to hear of your experience with Miracle-Gro Moisture Control Potting Mix. Soils may dry out too much in shipping or storage. When that happens, they become naturally water-repellent due to the peat moss and organic materials. We would be interested in speaking with you in further detail so that we can both extend to you our guarantee as well as learn more about this issue to make a more complete report to our Quality Assurance Department. We can be reached at http://tinyurl.com/noc5mcg and we ask that you please refer to your review when calling.