I had to wait awhile due to being on back order. Then the box was damaged when delivered. I refused it and it was taken back and immediately taken care of by the company I purchased it from. Last I had to wait for an electrician to install it. With all the power shut offs by PG&E.We have had three more and more to come during fire season. The first one was three days. It was impossible to find any here. Then every electrician was installing generators. I had to wait in line for 2 months. It was all worth it. The generator ran more than I thought it would with no problem. We were not sure if it would run the air conditioner in the house. IT DID! YES! A large freezer, a refrigerator, all the lights, three TVs, Microwave, blow dryer. Not the washer and dryer, or the stove and oven, in a 1400 SQ foot tr-level. It will cover the pellet stove in the winter also. Truly pleased. The electrician was not sure if it would run the air conditioner. Everyone who sees it likes it!!! THANK YOU.

My first ever generator and it's been an amazing experience. It was super easy to set up with clear instructions with pictures and all. They really thought about everything. The manual is very informative about scheduled maintenance and how to troubleshoot in case of any issues. I highly recommend this generator!

We had a major, 5 days without power, storm this summer. My neighbor was kind enough to allow me to piggyback from his generator, but realized I needed my own. I reviewed several websites for best portable generator and your products were always in the top five. I love that your assembly and starting instructions were so well written and easy to understand. I had the unit ready to power up in less than a day. I hope I never have to use it, but I feel better knowing that it is here and ready to go when needed.

Product surpassed my expectations. Everything I needed to get it going was included- even a battery charger that was not mentioned in the parts list!. Generator started up immediately when instructions were followed. Remote start is a very nice feature. This is an excellent buy given all the features.

Although not needed in real time use yet, this model has started without hesitation each time it is fired up. The battery has needed trickle charge once but only took a couple minutes to reach starting capacity. Will be a reliable member of the family

I purchased this on preparation for hurricane season, and it's good to have one any time of the year when the power goes out. I wanted one that had the option of gas or propane, and high enough running wattage on both to run what we plan to. I'm setting it up so that it can be connected to our breaker panel and provide 50 amp service, then use the breakers to decide what gets power and when. I initially set up and tested the generator when I received it, no issues and ran well. I have had to use it once during a brief power outage we had recently, and since I don't have the breaker panel setup going yet, just used an extension cable. We ran our refrigerator, a light, and my wife's dryer for a bit, no issues. I haven't had a chance to put a heavy load on it yet, so we'll see how it goes when I do.

This is my second Westinghouse portable generator. I purchased a WGen7500DF over four years ago for my home in West Virginia. It has had limited use but has always performed well when needed. Since I as a limited snow bird I decided to purchase and additional WGen9500DF for my home in Florida. I have already done a test run and it will power my home in Florida with no problem. The new WGen9500DF started the first try on gasoline. Westinghouse is way ahead of the competition, an excellent generator.

This generator started right up as soon as I took it out of the box and put some gas & oil in it. I love the push button electric start and the ability to use either gas or propane to fuel it. I wish I would have bought this unit sooner. I now have peace of mind if a hurricane hits our area.

I purchased this unit in case of power outages during severe weather. The unit has tested out fine with no issues. The setup was easy and came with everything needed. I would like to add a switch to the house instead of using cords but that will be another project for later.

Bought this generator after researching them over a month. Rated in the top 1,2 or 3 in all review sites i visited. I decided on this make and model due to Westinghouse long history of making generators and the number of locations around the county should i ever need to have it serviced. It was delivered on the exact date promised. It took all of 10 minutes to assemble the tires and rubber mounts. The instructions were easy to follow. This being my first generator, i was a little apprehensive as to how it would perform. I bought this for emergency home use. After connecting the battery,adding oil (included) and turning on the fuel line, i used the push button start and it fired right up. I then had my wife use the remote control to start it. Fired right up. Both she and I were impressed and the generator wasn't as loud as I expected. I feel very confident it was serve me well in the future. Highly recommend this generator.