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Member ratings & reviews for
WGen12000DFc with 15000/13500 Peak Watts and 12000/10800 Rated Watts
4.8 out of 5 stars
stars29.1K ratings29.1K reviews
  1. 5 stars86% (25K)
  2. 4 stars12% (3,481)
  3. 3 stars1% (314)
  4. 2 stars0% (95)
  5. 1 star1% (181)

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Showing 4,561-4,570 of 29,136 reviews
Dec 17, 2021
Matt2014
4 out of 5 stars review

Good quality, needed some work to get it started.

Seems to be great quality and well built. It was easy to set up and ran on propane just fine. However, I could not get it to run on gas at first. It was new ethanol free gas and wouldn't start or even turn over. I checked that all fuel lines were clear and it still didn't work. Finally I drained the carburetor and it started working just fine. Seems to be good now. Maybe something from the factory was still in the carb and caused it to not start. Once that was taken care of, it works as expected.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Sep 30, 2021
Teabelly56
5 out of 5 stars review

Nice Generator

I purchased this one cause will pretty much run everything in our home. Not only that the unit has great reviews. Not all at once but will most of it. Also this one is advertised to run 12 hours at 50% load on 6.6 gal fuel. All others of same size runs no more than 9 or maybe 10 hours. Westinghouse name and products has been around for long time also. Unit looks great and seems to be well built. Has Cast Iron Sleeve to reduce Cylinder wear is a plus.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Feb 3, 2022
Greg E
5 out of 5 stars review

Getting the job done

We purchased the 9500DF last year. We have been able to use this through both construction projects and weather events. Then we recently added the bypass plug on the house and it's Getting the job done for whole house electricity in our 1800 sqft. space.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
May 15, 2022
Fitter597
5 out of 5 stars review

So far so good

Assembly was pretty easy. Oil provided was not enough to come up to proper level. Added & got to proper level. Not totally sure about bounded Nuetral but disconnected because I am using cord (14-30R), per instructions. Initial start hesitated due to battery not being fully charged. Once plugged charger in, started right up. Let it warm up then plugged in garage air compressor to put under load on each plug. Sounds quieter than expected and believe this is a good quality purchase.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Sep 18, 2023
Laurab
1 out of 5 stars review

New generator won't start

Purchases this generator and fresh out of the box, does not start, oil provided with unit not sufficient per manufacture's recommended amount, add additional qt quart to make recommended amount correct. Now waiting for customer service to respond. Pulled rope, remote, or push start not powering up machine. Have to trouble shoot and use Manuel to figure out why units not starting. Spent a lot of money on this dual gas/propane's powers unit. Extremely disappointed in this purchase

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
reply from eCommerce

Hello, thank you for your purchase, we are deeply sorry to hear about your experience! Thank you for your feedback I have passed it along to our quality control team to ensure that we are providing the best products possible! If you do not hear back from our customer service team or do not get the help you need, please contact us at westinghousevip@wpowereq.com and we can escalate your case to ensure you get the help you need! Thank you, Zach - Westinghouse

Jul 13, 2024
Gregggy
5 out of 5 stars review

The Whole Package

This generator is a life saver, specifically in the heat of the summer. We had some nasty storms that took down some trees and left us without power. We use another brand generator and it only lasted for a day. This generator is a powerhouse. The electric start feature is a lifesaver as well as the dual fuel capabilities. You'll never find yourself running out of gas when you have a spare propane tank to run it putting it together And having it up and running was even simpler I know this generator is going to last for a long time and I can't wait to use it more often

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Apr 22, 2021
Ravenjrake
1 out of 5 stars review

Frozen Crank on new purchase

Bought this a couple days ago, went to start it today after filling oil, and fuel; and the gen wont turn over. Pull start is also stuck which means crank is seized on a brand new unit! Seems like someone failed to test this unit in the factory before shipping.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
reply from Westinghouse

Hi, we're so sorry to hear about this. We assure you, your WGen9500DF was functionally tested in the factory to ensure you receive a quality product. At your earliest convenience, please contact our customer care team at customercare@wpowereq.com so we can help you get this figured out as soon as possible! Have a great day!

Oct 16, 2022
MRWaltz
5 out of 5 stars review

Works Like A Charm!

Tested it out today! Powered everything in the house we would need if power goes out. Been thinking about getting one, this was the highest rated for what I would need. Won't need to use much, but best peace of mind purchase for the money I have ever made in 53 years!

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Dec 30, 2022
Go Bills Go
5 out of 5 stars review

Worked like a Champ

Bought this the day before the Buffalo Blizzard, lost power the next day for two days, Generator started right up ran flawlessly in 50 MPH winds, Minus 20 wind chills, with snow coming down at a rate of 2 or 3 inches an hour. Even when we shut it down for 3 or 4 hours to conserve gas, all we had to do was manually adjust choke & it started right up.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Nov 24, 2023
GLOwner
5 out of 5 stars review

Great product, User manual has a few issues

Only have about an hour run time but certainly working as advertised! A couple issues with the manual: Unless I missed it the duration of the break in period isn't clear. The other issue is a random statement (page 15) about manipulating a "lock knob" that doesn't exist.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020