Skip to Main Content
Sams Club
Sams Club
Member ratings & reviews for
WGen12000DFc with 15000/13500 Peak Watts and 12000/10800 Rated Watts
4.8 out of 5 stars
stars29.1K ratings29.1K reviews
  1. 5 stars86% (25K)
  2. 4 stars12% (3,481)
  3. 3 stars1% (314)
  4. 2 stars0% (95)
  5. 1 star1% (181)

Member photos

  • +1970 images
Sort by |
Showing 2,721-2,730 of 29,135 reviews
Sep 25, 2021
esanders1969
5 out of 5 stars review

A true beast

After getting a quote for a back-up generator, this beast fits the bill. It will run my entire 2500 sq ft house including AC with no difficulty and was a 1/4 the cost. Giving up the connection to the gas line and the automatic transfer switch, but saving a lot of money

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Jan 31, 2022
sammy11
5 out of 5 stars review

Dual Fuel Generator

I was looking for a Dual Fuel Generator and Westinghouse had what I was looking for. It is powerful enough to run my entire house during a power outage. One drawback is that the oil dipstick is hard to reach and not easy to get out or put back in again. Other than that so far I am really glad that I purchased this generator.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
May 31, 2022
bobandmyrtle
5 out of 5 stars review

Excellent Customer Service

Had this delivered and it worked great, but developed a small noise in the starter. Emailed Customer Service and they were extremely prompt addressing this issue, and sent me out a new starter no-charge. Now there's no starter noise, and the generator runs like a freight train!

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Aug 10, 2022
Bbell923
4 out of 5 stars review

Easy Assembly

Once I removed the generator from the shipping box, I was able to assemble the front supports and attach the wheels in about 15 minutes. Since it was just me, it took a little bit longer. I was surprised to see that Westinghouse provided a spark plug wrench and an installation wrench in the box. That was super helpful and I didn't have to try and figure out what wrench to use on the bolts. It's currently raining, so I haven't had the chance to add fuel and fire it up. That can be another review.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Nov 20, 2022
FireWarden36
2 out of 5 stars review

WGen12000DF

Today 11/20/22 Eversource lines went down, this was the first time other than running generator and testing load on gasoline. I setup the LP tank that was just filled and started up the generator. It ran with a THD of roughly Less than 1% which 8s good. We had about 2,000 watts on continuous power use, however the refrigerator would start and cause a spike in THD from 60.4 Hz to + 60.8 which caused all my UPS systems to switch over. Once stabilized the UPS shut off. However about 2 hours into operation the engine idle down, Even though the low idle switch was off and caused severe power fluctuations. I immediately disconnect our 50 amp breaker but no change in engine speed. I checked the LP line and tank, no icing with about 80% of LP remaining. I then opened the fuel valve and the gasoline picked up engine speed a little bit the gas LP switch was still on LP, I switched to gasoline, no change, I then shut the LP tank off and the generator resumed full power. After the power outage ended 5 hours in I went back on line power, and disconnect the 50 amp generator breaker. With the fuel selector switch selected to gasoline I opened back up the LP tank which immediately choked the engine down. The is a severe problem with the fuel selector and LP service line in the generator. I need this fixed please ASAP as this is a life critical backup device.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
reply from Customer Care

We are sorry to hear about the issue you are experiencing. If you contact the number in your manual or send an email with your contact information to WestinghouseVIP@wpowereq.com then we can have a tech assist you.

Jul 9, 2022
Nicky H
3 out of 5 stars review

Bad starter multiple times

This is our second Westinghouse and it has a second bad starter. Manufacturer knows this and sent us a new starter. It was installed and still had. If I could, I would get my money back, but the manufacturer says they will send a new starter when the “good ones” come into stock as they had a whole set of bad starters. And the place I bought it from won't take a return. Looking forward to Westinghouse sending me the updated, good version of the starter so that my brand new 12000W generator will finally work.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Aug 10, 2020
JayVee
4 out of 5 stars review

Good & Strong

It's a strong & good running generator. Unfortunately the providing cranking batter is undersized and the one I received would not start the generator even after fully charging. Otherwise, it cranks great using a small Li-Ion jump pack. Will be contacting customer support.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
May 3, 2022
Jay1969
4 out of 5 stars review

Great value!

I just purchased this generator and I'm impressed with it's features. The generator arrived in perfect condition and was easy to set up. I had it up and running on a LP tank in about 15 minutes. I'm enjoying the piece of mind knowing that it'll be ready for the next power outage.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Apr 3, 2021
BMWLAW
5 out of 5 stars review

Power house full of features

Just bought this unit yesterday (4/2/2021). It was very well packaged in a heavy duty cardboard box strapped on a small pallet, with zero problems during transport. Spent about 20 minutes on the minor assembly required, reviewed start-up procedures, hooked up a propane bottle and was running with a push of a button. We live in Southeast Texas, have been through a few hurricanes and the most recent winter storm that caused power problems. We have had a much smaller gasoline generator and decided it was time for an upgrade. The running watts, dual fuel capabilities and numerous other features of this unit for the price is what sold us and we researched them all. We had an electrician install an interlock switch last fall, so we just plug the generator into the panel and feed the entire house with power.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020
Aug 28, 2022
Sylvain
5 out of 5 stars review

Solid build. Fast shipping.

Just bought this 12000DF and it is packed with features and seems to be a solid build. Shipping was fast (2 days). Not that hard to take off the skid by yourself once you have the wheels on it...you just have to inventive. Also fairly easy to wheel around. However it is loud, no doubt. Glad I found this generator, will make life easier next time power goes out.

Review from westinghouse.com
Helpful?4CSBFG7V898K13602358020