Hi Adeline, we know how important it is to have a trusted diaper on your child, and we'd like to learn more so we can help make this right. When you have a moment, please reach out to us by phone at 1-877-648-2484 (M-F, 8AM-5PM CT). We look forward to hearing from you!

Hi Brooke, we appreciate you sharing your experience with us. It sounds like what you're referring to is our super absorbent non-toxic material that's located within our diapers. While this is inside all of our diaper styles, we would not expect it to feel hard. We'd like to learn more from you about this purchase and help find a solution for you and your family. Please give us a call at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST), and we'll be happy to help. Thank you!

Hi Roberto, we’re bummed to hear this feedback! The well-being of little ones is our top priority, and the last thing we want to hear is that they experienced any discomfort. Rest assured that all of the ingredients and materials chosen for our products are carefully tested by dermatologists and safety professionals to be safe and gentle for delicate skin. Please don't hesitate to give us a call should you wish to share more. We are available at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) and are always happy to help you further.