Hi Rebekah, Thank you for purchasing our Bentgo Kids Prints Lunch Box and providing your feedback. We see you have already been in contact with our Customer Support department. If we can assist you with anything else, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi Bentgo88, Thank you for taking the time to share your feedback about your Bentgo Kids Lunch Box. We’re sorry to hear about your experience and want to ensure you have the best possible support. If you've noticed mold on your lunchbox, our team is here to help with easy care solutions and best practices to keep your product in great condition and we’d be happy to provide guidance tailored to your concerns. Please don’t hesitate to reach out to us by phone at (714) 668-0300 or via email at support@bentgo.com. We’re available to answer your questions and explore solutions that can improve your experience. Thank you again for your feedback. We appreciate you and look forward to assisting you further. Thank you, Jessica Bentgo Support