It works well

I love this printer!

I don't like this printer as well as I did my old one. It's slower, when I print the tray the paper comes out on isn't as deep as before. I will get use to it.

I wanted to upgrade my old HP printer. I researched the available printers like my old HP OfficeJet Pro 6975 and decided on the HP OfficeJet Pro 8138e. Once delivered I had no problems setting up the new printer. I was able to connect all my devices and print test pages. Then, the problems began. The printer would go offline or inactive for no reason. It didn’t matter if I just printed a document or not. I contacted HP on three separate occasions and spent numerous hours with them trying to fix the problem. I removed and re-added the printer, HP Smart app, ran the HP Print and Scan Doctor, and checked for firmware updates each time I contacted HP. Every time the printer seemed fixed. Unfortunately, it was not a permanent fix. It reverted to being offline or inactive. The only fix that worked all the time was to cycle the power off/on. Not the way a printer should work. I boxed up the new printer, returned it and re-connected my old HP OfficeJet Pro 6975 which connects just fine.

Printer is doing the required job

Great printer. Super easy to install. Just takes minutes.

Very pleased with this product

Hook-up was a breeze and worked well, My only complaint is that the paper tray has a tab that seems like you can tighten it on standard paper. But, you can't move the thing. My employees have had multiple issues with it giving error messages that the paper is out, when it is full of paper. I don't understand if the paper should be pushed forward in the tray or just laid in the tray. tt's frustrating that I get phone calls when I'm not working over a printer not working. We've had it 3 weeks.

Great Printer. Bad Software. Have had constant connectivity issues, especially with Windows 11 devices. Cannot consistently connect wirelessly. Have to turn printer off/on and that takes time. Tried to scan from computer. Couldn't do it. Tried to scan from the printer/scanner to email. Didn't do it. Software is easy to navigate. When it prints, print quality/speed is what we expected and is great - "When it prints..." So we will be switching back to Brother. This is our home office setup. Our work location we have an old brother scanner B/W laser printer - never had connectivity issues and it's going on 12 years old. Have a Brother Color Laser printer - same thing - going on 3 years old. They have been workhorses.

Works great