Terri,<br />We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. <br />Denise

Hello, this is Crystal with customer service. Thanks for taking the time to share your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further and apologize for the issue you are having. Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance.

Dear Customer, <br />We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Sincerely, <br />Customer Service

Lainee,<br />Thank you for reaching out. We’re so sorry that your experience did not match your expectations regarding the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. <br /><br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br /><br />Our model features a detachable battery that can found at https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_7 which we would recommended for larger homes and frequent cleaning. <br /><br />The cordless vacuum with the extension rod and motorized floor head is not equipped to lock and stand due to weight distribution. However, the wall mount is designed to have the fully assembled product connect securely to hang in the upright position.<br /><br />Again, if you have any further questions or concerns please reach out to us at 888-858-9100 or service&#64;eproselect.com.<br /><br />Sincerely,<br />Denise

Hello, this is Crystal with customer service. We are sure that you will love your vacuum. If you are not satisfied or if we can help you in any way please contact us at service&#64;eproselect.com or call our team at our new toll-free number 877-858-3776. We’ll work with you to resolve any issues as quickly as possible.

Hello, this is Denise with customer service. We are sorry to learn that you are not having a 5-star experience with your vacuum. We would value the opportunity to ensure that your unit is performing as designed and address any issues you are having. All of our products come with a one-year warranty and we are here and ready to help! Please contact us at service&#64;eproselect.com or call us at our new toll-free number 877-858-3776.

Thank you so much for taking the time to leave us this great review. We are glad to hear that your experience and satisfaction has been met. Denise

Hello, this is Crystal with customer service. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We appreciate the feedback and would like another chance. Please email us at service&#64;eproselect.com or call us at our new toll-free number 877-858-3776 so that we can resolve the issue promptly.

Dear Customer, <br />We’re sorry that your experience did not match your expectations regarding the battery life. We appreciate you bringing this to our attention. We would like to make things right if you would please email service&#64;eproselect.com or call us at 1-888-858-9100.<br /><br />Sincerely, <br />Customer Service