Linda,<br />We’re so sorry that your experience did not match your expectations. This is on us and appreciate you bringing this to our attention. We would like to make things right if you would please give us another chance. Please email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues. <br />Crystal

Thank you so much for taking the time to leave a great review! We apologize that you feel the unit is too heavy as we really tried to design it to be very light and not bulky. <br /> We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Hello this is Denise with eProselect customer service. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We would like to make things right if you would please give us another chance. Please email service&#64;eproselect.com or call us at 1-888-858-9100 and we will work with you to resolve any issues.

Hello Val, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. <br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you

Hello, this is Denise with customer service. Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. <br />Denise

Alice, <br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br /><br />Denise

Hello, this is Denise with customer service. We apologize that your vacuum did not satisfy your expectations. Your feedback is very important to us and we would like to earn another chance for your business. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Randy,<br />Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met.<br />Denise

Anna,<br />We are so grateful for your kind words. Thanks for sharing your review. We are glad to hear that your experience and satisfaction has been met. <br />Denise