Lorne,<br />Thank you for taking the time to leave us a review. We are glad you are satisfied with the vacuum. We’re so sorry that your experience did not match your expectations regarding the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you. Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. The link is https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1 Denise

Dear Customer, <br />We are so grateful for your kind words. Thanks for sharing your review. We will have the extra batteries for sale very soon. We are glad to hear that your experience and satisfaction has been met. <br />Customer Service

Hello, this is Denise with customer service. We are very sorry that your experience did not match your expectations. After reviewing your situation, we would like to send you a second replacement battery at no charge to you. I want to assure you that each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. <br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Please contact us at service&#64;eproselect.com or call our team at 1-888-858-9100. We’ll work with you to resolve any issues as quickly as possible. We would love to make things right if you give us another chance. Thank you

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. If we can be of assistance, please email service&#64;eproselect.com or call us at 1-888-858-9100.<br />Crystal

Hello, this is Crystal with customer service. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.

Thank you so much for taking the time to leave a great review! We appreciate your business and am glad to hear that you are happy with your vacuum and that your satisfaction has been met. We are confident you will continue to enjoy your unit! <br />Denise

Suli,<br />We are so grateful for your kind words. Thanks for taking the time to share your review. We are glad to hear that your experience and satisfaction has been met. <br />Denise

Thank you for the review! As for the battery life, each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you if you are not experiencing those run times. <br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br />Denise

Hello, this is Denise with customer service. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards when it comes to the battery life. We would like the opportunity to talk and investigate your feedback further. Please email us at service&#64;eproselect.com or call us at 1-888-858-9100 so that we can resolve the issue promptly.

Thank you for taking the time to leave us a review. We are glad to hear you are liking the vacuum and we’re so sorry that your experience did not match your expectations when it comes to the battery. Each battery is lab-tested fully charged after 3.5 hours with run times of 10-60 mins pending speed and attachments. Please contact us at service&#64;eproselect.com to try to troubleshoot it further for you.<br />Run times may vary, but typically a full charge will last 45-60 minutes on the lower setting recommended for floors and handheld use, 25 minutes on medium and up to 10 minutes on the turbo setting. The type of floor surface and accessory tools can also impact run time. <br />Our model features a detachable battery that can be interchanged with another battery pack sold separately, recommended for larger homes and frequent cleaning. You can purchase them with the following link https://www.samsclub.com/p/epro-select-25-9v-2500mah-rechargeable-battery-pack/P990325365?xid&#61;plp_product_1<br /><br />Denise