I called as I my nutribullet was no longer working (one of the three connectors on the base would not push down). Louis took all my infomation and then patiently talked me through the process of cleaning the connector, waiting until the machine was once again working before giving me additional tips for how to care for the unit not found in the manual. He was friendly, personable, helpful and was able to rectify the problem over the phone. I will definetly recommend Nutribullet to friends for the product and exceptional customer service.

I have been through 3 blenders in less than 4 years and the quality is not good. The base is made of cheap plastic and the top rim where the cup is twisted into is also plastic & over time the force of the motor causes the plastic on the rim & base to crack & it will eventually make the device inoperable. They should have used stronger metal instead for the high price of this blender.

U was a magic bullet user for years ...upgraded to the Nutrabullet Pro 900. Overall, it does a good job, the cup size is bigger than the magic bullet which I like. I have the all black base which is high quality and perfect ....motor works great and the cup attachment to the base is the same as the magic bullet. I've read many reviews which question the blade assembly. After using for a while I am l leaning in the same direction. The blades are not a symmetrical design....which I'm assuming is to create a pulse in the fluid and move it around better. To me however, the blender never reaches "blender Nirvana" or that point where the fluid sets up a perfect vortex down the center. This machine tends to awkwardly pulse the fluid around in a randomly changing motion. Kinda reminds me of someone dancing to music, but is never quite in sync with the music. There's always an awkward out of sync pulse to the fluid which can actually shake the base. I really think it's the blade design and would like to see a perfectly symmetric blade design as a second option. Similar to the Magic bullet blade. I wish they would include two blades with this machine. With that said, the blade has never failed to create a nicely blended product. It has always done what it is suppose to do very nicely. But, I'm considering going back to the magic bullet even though it is much louder and has smaller cups.

I was very sad when my NutriBullet stopped working. I had had it for about 8 months and got used to making healthy smoothies in the morning for my family. I've missed it ever since. I knew I was still under warranty though and that the company would come through with helping me replace it. Thank you for a great customer service!

I have been using this for about a month now, and it does a GREAT job. There are two minor reasons why I did not give it four stars: 1) The " Fill To" line on the larger container is small and rather indistinct. I wish it was more bold. 2) For what they are, the accessories are very expensive. Otherwise I would have ordered a few things by now.

I own two Nutribullets, one for each of my residents. I recently purchased one for my elderly sister who has had a history of breast and colon cancer. I'm not one to each much fruit and do not like the consistency of bananas. Two to three times a week I make myself a smoothy including bananas, and a host of other fruits. I am maintaining my weight while getting the nutrients necessary for daily requirements. I also include vegetables and nuts. I love my Bullet.

I have LOVED my NutriBullet since I bought it almost 2 years ago. I bought 2 more for family members. When I started having trouble with my machine, I emailed the company. I received a phone call the NEXT DAY. They sent me a new unit at only the cost of shipping! Absolutely thrilled with the product and the service!!!

Without a handle, it's difficult to get the cup/blended section from the base. With arthritis, it's doubly difficult. What's more the silver portion at the top of the device came off, and I can't get it back on. So it's sitting there. Further, after several uses, there was a distinct odor emanating from the unit after the second or third use. I sent the warranty in, but when I read it, there was a second portion of the warranty requiring me to return a written acknowledgement of having filled out the warranty card...I didn't realize it was a TWO-PART WARRANTY; I thought I was covered after completing the warranty online. WRONG!

I received my Bullet last Christmas. I used it 2 times and on the second time it didn't work; thought the motor was faulty. I should have returned it but family illnesses detoured me from taking care of it. So a year later, I called the customer service number and spoke with Giermo. He directed me to sponge wash the connecting points on the motor (3 white tabs) with hot soapy water. It worked!! I am so thankful for Giermo!!! Now I have my Bullet back!!

I have a Ninja & thought it was good. But, I didn't like having a larger item to clean after making a protein drink. So I tried the NutriBullet. Wow. With the Ninja, I would put ground flax seed into my drink and there would always be little particles stuck on the container & would take a long time to get all of it cleaned off, even in the crevices on the lid. No problems whatsoever with NutriBullet. And I don't have to grind the flax seed first, I just put the whole seed in and everything is ground up perfectly!!!