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Customer reviews for Braxton Bonded Leather Pushback Recliner Chair for
Braxton Bonded Leather Pushback Recliner Chair
3.7 out of 5 stars
stars
570 ratings389 reviews
  1. 5 stars43% (245)
  2. 4 stars22% (127)
  3. 3 stars13% (76)
  4. 2 stars8% (47)
  5. 1 star13% (75)

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Showing 11-20 of 389 reviews
Sep 25, 2016
Reviewer name: rzrbkjenn
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Braxton Leather Pushback Recliner

I purchased these because they received very good reviews, but you get what you pay for, I guess. First, the 2 stars is mainly because I contacted Abbyson Living for customer service immediately after I received these, and...crickets, no response after 2+ weeks. The good part: I ordered 2 of these chairs and put them together rather easily. However, the reason for customer service contact was that one of the front legs on one chair would not tighten. Turns out the internal threaded 'cylinder' that marries with the leg extrusion was missing. I contacted customer service for some help in repairing this without sending it back. The rest of the chair parts are 'okay'. The flap at the back of each chair is not long enough to turn under and secure to the Velcro strip at the bottom of the frame. Believe me, the back is on as far as it can possibly go and it just will not reach to secure, so I will have to buy 2 velcro strips to fix this hanging flap if I want it to look proper. In regard to the front leg, basically, I clipped an "X" in the fabric where the leg should fit underneath, and went to the hardware store to obtain a part to engineer something that would work (which it now does). I figured I'd never get them returned/replaced if it depended on customer service answering my requests. For the money, they are very budget friendly, but in my opinion, you should not have to do anything other than put this together for it to be complete. If you aren't limited budget-wise, keep looking.

Helpful?71ZTM2LQJ7RD13597850205
Apr 17, 2017
Reviewer name: Bob T
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dont Try To Call Abbyson Living, They Don't Return

Bought This Chair For My Wife's , New Room Addition, Discover That One Of The Legs Was Missing The Nut, The Leg Screw In, Was Missing, So I Call ABBYSON LIVING, Nothing ??? So I Contact Sam's Club, Sam's Offer To Send Me Another Chair Out, Waiting For The Chair Now? Would I Recommend This Product To A Friend? Abbyson Living NO, Sam's Club YES

Helpful?71ZTM2LQJ7RD13597850205
reply from Abbyson Living

Hello! Thank you for your interest in Abbyson, Makers of the Living Experience. We apologize for this inconvenient experience. Please reach out to our customer service team at 805-465-5500 or via email: samsclub@abbysonliving.com and provide us with your order number so we can pull up your information. An Abbyson customer service representative will respond to your inquiry immediately. Again I do apologize for this. Please reach out to us so we can help resolve this issue. Sincerely, Sabrina

Jun 11, 2016
Reviewer name: Answer123
Walmart Associate
5 out of 5 stars
5 out of 5 stars review

very comfortable!

This Braxton recliner is REALLY comfortable. The back and seat cushions are extremely well cushioned, but you don't sink down into them too much. The chair is actually wider and bulkier than I imagined based on the pictures and the price which was a nice surprise! It is on the smaller scale and fits nicely in my living room. I am 5 ft 5 in and the length is perfect for me but it might be a little small for someone much taller. The leather feels high quality and the pushback mechanism is sturdy-you don't have to push too hard to recline but it's locked in place enough that you're not going to accidentally recline. The nailhead on the trim adds a beautiful accent. I really like my new recliner and am thrilled with how easy it was to put together and that it matches so easily with any decor!

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Nov 26, 2020
Reviewer name: DrIsIn
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Compact, well-built, comfortable recliner

We ordered this item on November 8th and it arrived November 25th. I find the chair to be comfortable, well built and sturdy. The red is a marbled red with brown undertones. It's not bright, but quite subdued shade. It's a compact recliner (it is on the small side, but check the dimensions they clearly state how big the chair is). In our case we were specifically looking for a recliner to fit in a tight spot but I see some reviews claim it's small when in fact it's exactly as big as stated. The reason for giving it 4 instead of 5 stars is that when we got it one of the legs was cracked. I've contacted Abbyson customer service and after sending them photos they've promised to ship us a replacement leg.

Helpful?71ZTM2LQJ7RD13597850205
reply from Supplier Response

We're so glad you're happy with your new recliner! It's perfect for spaces that are a bit smaller and the red tone is beautiful in person! <br />-The Abbyson Team

Oct 8, 2019
Reviewer name: roy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not comfortable

Still trying to get used to it.Will give it a couple more weeks rhen will try to return it if it does not feel better and I can find a pick up to return it.

Helpful?71ZTM2LQJ7RD13597850205
reply from Supplier Response

Furniture tends to soften with time. The seating and armrests are padded with high-density foam cushioning that is designed to be long-lasting and durable. This is a fantastic item in person and will provide comfort for years to come. For further questions, you can reach out to our customer service department at 888-406-0838 or via email to samsclub@abbysonliving.com. – The Abbyson Team

Dec 22, 2016
Reviewer name: Jimmy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

The threads that the foot of the chair screws into was misssing. Had to use ingenuity to fix it on the spot. I will NEVER order furniture on line again.

Helpful?71ZTM2LQJ7RD13597850205
reply from Supplier Response

We're so sorry about this inconvenience. Please contact Abbyson Living's customer service department at 888-406-0838 so we can resolve this issue immediately.

Sep 25, 2021
Reviewer name: shwi
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect size

This chair is well made. Very comfortable but not bulky like many other recliners. It came packaged with great care and arrived quickly. After receiving this one, I plan on purchasing another one for family room and would highly recommend.

Helpful?71ZTM2LQJ7RD13597850205
reply from Supplier Response

We love to hear that! Thank you for sharing. - The Abbyson Team

Sep 17, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Recliner

Not happy with it at All it will not stay reclined one of the legs is cracked. I would not buy this or even recommend it I would not even give it a star but I had to in order to give this review!! SO SO VERY DISAPPOINTED

Helpful?71ZTM2LQJ7RD13597850205
reply from Supplier Response

We're sorry to hear you are experiencing problems with your new recliner. Please reach out to samsclub@abbysonliving.com for a replacement.<br /><br />-The Abbyson Team

May 4, 2018
Reviewer name: Jamie R
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Exceeded Expectations

Very rich look to leather. Very comfortable and easy to put together. Came by Fedex but driver phoned that she could not just leave on porch, as someone had to be there to help her unload from truck. Pleased so far with this purchase.

Helpful?71ZTM2LQJ7RD13597850205
reply from Supplier Response

Greetings! Thank you for sharing your thoughts about the Braxton Recliner by Abbyson. We value your feedback and are pleased to hear you are happy with this new addition! We hope you decide to purchase #Abbyson again in the future. Sincerely, Ashley

Jan 18, 2017
Reviewer name: Gadgetnut
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very comfortable

Ordered on line and it was delivered to my front door. The shipping container had some dings but the chair was fine. Very easy assembly. Screw on the legs then slide the back in place. Very comfortable.

Helpful?71ZTM2LQJ7RD13597850205