The item arrived secured package, new, and easy to read instructions with a pamphlet in color. The strong brew button really works and provides steaming hot coffee. However, the regular button for coffee didn't seem as hot as the strong brew (didn't see steam with regular button). Nonetheless, I am very satisfied and on my third cup of coffee.

The brewer works only with 8 oz. it doesn’t work with 6 oz even though that appears to be the minimum amount of water you put. If you put 6 oz, there is a sound and the water disappears into the brewer but no coffee comes out. I sent the first one back before I discovered this quirk, but the replacement has the same issue. Now I’m forced to make 8 oz of coffee though I prefer a 6 oz cup. Apart from that, it is fine.

I owned the K Mini Plus for less than 6 months and gave it limited use during that time. Either an internal electrical fuse or circuit breaker malfunctioned, since one day it just wouldn't turn on. I alerted the Keurig company via a phone call. After taking some pictures of the unit and following some email instructions, I was instructed that a new identical unit will be shipped to me at no charge. I would hope that this new unit will function longer and give me better service. I reserve my opinion on this new unit until proof of service.

We purchased this Kuerig because our “old” model was blowing the fuse in our new home. The design is nice and slim, but when filling a coffee cup the coffee splashes all over the coffee maker and the surrounding area. This is quite annoying. I have a feeling it won’t splash if one is filling a tall cup, we haven’t tried yet. This is the reason I gave 4 stars.

I received the K-Mini Plus as a gift, and unfortunately there was an issue with it after some use. The response to my request for a warranty replacement was outstanding. The process was extremely easy, and a new unit was delivered to me in less than 48 hours. Very happy overall.

I received the Mini plus for Xmas gift. recently started to leak on my table from the bottom somewhere. I called customer support explained my situation and received a replacement in less than a month. I was very impressed and pleased to say the least.

I am the only coffee drinker in our house, so not having to make a pot of coffee just for me is so much easier.I can still have as many cups of coffee as I want and I love sampling different k-cups and even enjoy a cup of hot chocolate with a little peppermint schnapps in it for an afternoon break. Now that I’ve used it, I want be without one!

I like my new white K-Mini Plus. It makes good coffee, but it's a little difficult to clean - it doesn't open far enough to access the inside easily. And since it's white, I can see every drop of spilled coffee. I'm using my old reusable permanent K-cup with Maxwell House half-caf, my preferred coffee. I have two suggestions: (1) provide a cleaning tool (maybe a tiny sponge on a stick) with each coffee maker you sell and (2) put a heating element under the cup rack. Oh, and (3) the slits in the cup holder are useless, and hard to clean. I put the solid lid from the K-cup container under my mug because it's easier to clean.

This is a replacement that I had to fight for. The one I purchased stopped working after 1 year, 7 months. They were not going to replace it because their warranty is for only 1 year - it took me months to convince them that I purchased this because of their reputation (the last one I had for over 10 years) and they needed to do the right thing and back their product. In fact, I would rather have a refund as I purchased a Farberware as a replacement which I prefer over the Keurig. This is the last Keurig I will ever have.

This was a replacement to a replacement. So far so good. Makes me feel bad that 2 previous ones ended up in a landfill. Keurig did not want them back for quality control research. Water started coming out through the bottom rather than into coffee cup