Our paper towels are disposable, but can be used for more than one use depending on what you're cleaning. We have strict quality controls in place to ensure that only our best rolls out, and if you feel that isn't what you received we'd really like to see how we can help, and make it right. Please give us a call at 1-800-926-8689. We're available between 9am-6pm EST Monday-Friday, and looking forward to hearing from you.