Customer reviews for Samsung Bespoke 6.3 cu. ft. Slide-In Electric Range with Air Sous Vide & Air Fry forCustomer photos
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Very good quality products
[This review was collected as part of a promotion.] Very good quality products which can be monitored from your phone
Love it!!
[This review was collected as part of a promotion.] I absolutely love my new Samsung Bespoke range! Life is a lot more convenient being able to control your oven from your cell phone. I love that I can preheat the oven for my bed. I also really enjoy all the features it has as far as cooking goes. We can get rid of our air fryer now that the stove can be an air fryer as well! Same thing goes for our food dehydrator. So this one appliance is now replacing at least three other appliances which I love!
Beautiful and Multi-Functional
[This review was collected as part of a promotion.] The aesthetic of this stove is amazing beautiful and the functionality is easy! All of the features in one definitely helps clear the countertop of any bulky air fryer due to the multiple offering of the stove to cook.
Highly recommend!
[This review was collected as part of a promotion.] I am so thrilled that I purchased this beautiful and highly functional range! I enjoy the updated contemporary look. Having so many options between air fry and convection bake eliminates a small air fryer I have and toaster. Highly recommend
Great Stove
[This review was collected as part of a promotion.] This stove is great. Love the white glass look. The Smartings app makes is very easy to walk away from the stove and complete other tasks without worrying about forgetting you have food in the oven. Push and twist knobs are great so that you dont turn on the burner by accident. I have yet to try out the air fry but can't wait to test it out
Good looking but dumb
I have had this range for nearly a year and I don't like most of what it has to offer. Like another reviewer, I have had issues with burners set to low deciding to overheat and burn whatever I was cooking. You need to constantly be there watching, which no one has any time to do. This obvious design issue is a safety hazard. I am on the verge of replacing this oven. I have 4 Samsung Bespoke appliances. I love the fridge and dishwasher. The stove and microwave/fan are useless.
Hello Billa, We understand that the cooktop's heating performance can be concerning. Let us help. Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Cooking elements are too hot" section for troubleshooting steps. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10002324/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1151750108 to help our team pull up your information when you message us. Thank you. -Angelica
Crappy features
This dumb range has an auto “on” feature which cannot be disabled. This thing drives me crazy, every single time you open the oven door when it is not on, it prompts it to start heating. It sits there taunting you. Also the cooktop timer is hidden in settings, nothing smart about this thing. Worst range we've ever had, they concentrate on AI way too much, just make a working oven that doesn't try to predict your next move. Make things simpler. We are literally going to return this and just go with another brand. It was a terrible decision to go with Samsung, the fridge sucks too. Returning a few Samsung appliances.
Greetings! We completely understand your frustration and can feel how disruptive this experience has been for your daily routine. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your home appliances. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151494752 to help our team pull up your information. Leo
Deeply Regret Buying this Range
As an experienced home cook, this is by far the worst range I have ever owned. The burners are inconsistent and defective — they heat unevenly and unpredictably, causing food to burn, something that is not typical for me. Twice I have ended up with completely burnt rice due to burners being defective- I've been making rice on the stovetop for 20 years and this has never happened to me. For anyone who takes cooking seriously, this alone makes it unacceptable. The design choices make it clear this product was built for looks, not functionality. There is a deep crevice running across the front of the range that constantly traps crumbs and grease and is nearly impossible to keep clean, even with specialized tools. You also can’t hang a dish towel off the handle, something that should be a simple convenience in any kitchen. The racks are too small to fit two half-sheet pans side by side, which all my previous ranges were able to do. And the oven control button is placed in a way that makes it easy for small children to press and fiddle with, not to mention you need to press it a total of 4 times just to start the oven, which seems excessive. Overall, I deeply regret investing in this product. It may be fine for someone who cooks rarely, but for avid or serious cooks, it’s simply not functional. I strongly advise others to look elsewhere.
Hi Lauren, I can't imagine what you are going through right now with your range. Let us help. Here is a link for troubleshooting steps for your burners that don't have consistent heat; kindly click the embedded words. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Never again
Recall right after I purchased. Now I need protective knob covers so my house doesnt burn down from a kid or pet accidently turning on knobs.
Hi Julie, We understand your concern about the range knob being accidentally turned on. Let us give you a few tips. Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information. Samsung Range knobs may be activated by inadvertent push and turn: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information. Thank you. -Kimberly
Stove
Fire hazard, knobs are easy to turn , does not lock. One of the ranges stopped working after first year. Paint chipped off
We are committed to enhancing the performance of your range, Katy. Let's get this taken care of. We suggest referring to the resources below to address your concerns with your range's stove. Please click the hyperlinks for tips. Samsung Range knobs may be activated by inadvertent push and turn: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ To maintain your range's cooktop to its pristine, please refer to pages 52-53 of the unit's manual under "Care and cleaning of the glass cooktop": https://downloadcenter.samsung.com/content/UM/202502/20250217163621832/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149658918, to help our team locate your information when you message us. Have a great day. -John