Hello Dennis, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Black with Chrome 0.9 Cu. Ft. Microwave. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.