Hello, thank you for your initial review! We ask our customers to leave an early review so we can understand the entire experience starting from initial purchase, to how the shipping is, and then to actual use. While this might seem like it is redundant we do this to ensure that both our retail and shipping partners give the best experience possible. We look forward to hearing how your experience is once you have had some time to fully utilize the WPX2700e. If there is anything we can do to help, please let us know at 1-855-944-3571 or support@wpowereq.com.

Hi, Thank you for sharing your experience with us. We sincerely apologize for the issues you are encountering with your unit. This seems like an unusual situation. If you haven't already, please contact us at support@wpowereq.com or call us at 1-855-944-3571. We are committed to resolving this matter for you as quickly as possible. Thanks, Sydney, Westinghouse