Service beyond the sale was great though I was given some confusing information from the the company recommended technician who serviced the product post installation. The 22kw generator was set up with parts supplied with the generator and was set up by an electrician as part of my new home build. Long story, short, there was a flex gas line supplied by the company to be used to connect the generator to the hard pipe gas line from my propane tank. The tech told me in no uncertain terms that the flex pipe was inappropriate to connect the main gas line to the supply line as the vibration caused by the generator could cause the flex line to fail and should have been hard piped directly to the generator. The propane supplier disputed that theory and told me that vibration caused by a hard piped connection would be more likely to crack and lead to either a fire and or explosion than a connection made with the flex pipe that was supplied with the generator. Otherwise, so far I'm satisfied with the product and follow up service that was provided.

Our Generac was installed and ready to go before a hurricane hit our city. Thankfully, we had it just in time as we were without electricity for 5 days. Needless to say, our Generac did not miss a beat, went on flawlessly when we lost electricity and off when it went back on. We would recommend a Generac to anyone who has experienced being without electricity, for whatever reason, or for any length of time.

We installed a Generac generator alongside our country home in Wisconsin to provide a source of heat in the cold winters whenever the power went out. Now that we're living in Florida we installed another Generac 22Kw recognizing the possibility of hurricanes. When our power was knocked out this past October by Hurricane Matthew, the generator automatically immediately kicked in and ran continuously for 50 hours until the power came back on - never missed a beat. Would highly recommend this product & well worth the cost of installation. Also provides great peace of mind.

I previously had a portable emergency generator that helped me through a few hurricanes. I retired a few months ago & built a house on my rural property 100 miles away. Two years ago that area suffered a couple of bad storms & the community was without electrical power for weeks. I now have my own well & electrical system. Storms as we have in Southeast Georgia will not affect me as much in the future.

As it turned out, our Generac generator had a defective control panel. The defect prevented the generator from properly switching the house over from the electric company's power supply to the generator's power supply. So, the first time the power went out in a storm, the generator motor activated, but because of the defective control panel, we remained without power. That caused us some real concerns and worry, a long 3:00 a.m. conversation with our electrical contractor, and two warranty visits to get the new control panel installed. Since then, the generator appears to operate correctly. The power went out one other time, and we had no problems. Just the same, we have a small remaining "trust" issue with the unit. A manufacturer defect can occur in the producing any product; we certainly understand and accept that fact. Yet both the manufacturer and the unit installer would do well to test for control panel defects. On the plus side, Generac fully stood behind its warranties. All in all, we like the generator, and remain optimistic that it will give us many years of reliable service.

My husband and I had a whole house generator installed in our new home. It has already been used, and everything worked as advertised. We have great peace of mind knowing our house will be functioning even if there is a significant power outage. The appearance of the generator is as it was shown, no surprises there.

Can't tell you enough how please we are with personal and professional attention that James Lundy and team gave us. We have needed the generator one time since installation and within one minute it was as if there was not any problem We used both televisions. had heat, washed clothes, cooked. It is wonderful. Would definitely recommend. Truly gives peace of mind when out of town. Thank you!! Barney and Kathy Molnar

This is my 3rd Generac Generator and I have nothing but good things to say about its line of products. Very quiet compared to diesel generators, quick startup time and everything you need is included. A little bit expensive, but overall great purchase.

I bought one of the first automatic standby Generacs years ago. I hope the new one is as good as the old. The old one was plug and play on the wiring. New one is more difficult on wiring. Have to call or go on Internet to activate. They don't want the average homeowner to install, that's a missed opportunity. Good unit so far.

the best way to describe this unit is worry free. When the power goes out the unit kicks in. The unit looks nice and actually this is an upgrade from an older model. Only concern was that when a part went out on the unit within within a few days, it took Generac over 6 weeks to remedy the issue. I almost went to a different brand because of it.