After waiting for about 8 months for supply chains to start to catch-up after Covid I got my generator and got it installed last week, now I’ll sleep better knowing that I’ll always have power no matter what happens in this crazy world. The generator looks awesome and is really easy to use and maintain, I can’t wait for a power outage so I can test it out!

I am very satisfied with the product, but ... The installation manual needs to be re-written. It appears that everything is easy once the new owner has connected the device to his home network. FYI - not everybody has Internet or a home network with WiFi. The book says that if you don't have WiFi, go to their website, but the website asks for your serial number and then your SSID from your home network and will go no further. OK, call the 24/7 help line to get a super secret Activation Code. OK, but the work workflow tree doesn't include any reference to entering an Activation code. OK - just bumble along. The sequence of inputs don't follow what is in the book. At one point it demands that I insert my USB. What USB? There is nothing in the book about a USB. OK, just escape out of that. Stumble along, and things do eventually work out. They really need to hand a new generator and their installation manual to a capable first time installer and notice where he gets tripped up.

I JUST PURCHASED AND HAD INSTALLED A 18Kw/ w/ ATUO TRANSFER SWITCH. THIS GENERAC GENATOR IS THE ABSOLUTE BEST PEACE OF MIND YOU WILL EVER HAVE. MY NEIGHBORHOOD HAS APPROXIMATELY 6 OR SEVEN GENERAC GENATOR INSTALLED ALREADY. IN TENNESSEE WHEN I LIVE THE WEATHER IS SO UNPREDICTABLE THAT ITS A MUST HAVE, NOT A WANT. EVERYONE I HAD TALKED TO RECOMMENDED THE GENERAC OVER THE OTHERS. I CANNOT BELIEVE HOW QUIET IT IS WHEN ITS RUNNING, JUST KNOWING THAT YOU WILL HAVE POWER WHEN THE ELECTRICITY GOES OUT IS A TRUE BLESSING. IF YOU’RE THINKING ABOUT GETTING ONE, GENERAC IS THE ABSOLUTE ONLY WAY TO GO. THE GUYS AT ALPHA ELECTRIAL CONTRACTORS LLC ARE THE ABSOLUTE BEST. THEY INSTALLED MINE AND DID A ABSOLUTE PROFESSIONAL INSTALL. KEITH GOFF, MIKE, AND THE GUY AT ALPHA ELECTRICAL CONTRACTORS LLC ARE THE ABSOLUTE BEST. THANK YOU GENERAC, AND ALPHA ELECTRICAL CONTRACTORS FOR A GREAT GENATOR AND A GREAT INSTALL EXPERIENCE

The entire process, from quotation to installation, took a bit of time due to a significant order backlog, but overall I'm happy with the process through SPS. They responded to queries and kept me informed as to status. The installers were very professional. The Generac appears to be made of high quality materials and offers several key features.

I have an associates degree and one of the guys helping with installation is an electrical engineer with 17 patents to his name as well as having worked for NASA . No so much me but i thought this other guy could get generator up and running. What a poor startup menu and instructional manual you have. Beyond frustrated.

We live in SW Louisiana and decided on the Generac 22kw back up generator primarily because of name recognition in reliability and its sleek authoritative appearance. To stay ahead of the hurricane season peak, we thought it was prudent to have our portable generators serviced. When we were told one of our existing portable generators needed to be replaced it was a no brainer in deciding to opt for a whole house stand by. We also had just recently experienced an unusual several hours long outage with our electrical utility company and the inconvenience was fresh on our minds. So we made the decision and the unit was installed just two weeks before hurricane Laura struck. No one could have imagined we would be hit with a category 2-3, almost 70 miles inland with such veracity. The power grid was decimate. And when power went down at 3:30 a.m. on the morning of the storm we were ready. The swap by the transfer switch was the length of our outage, which was a matter of seconds while the rest of our neighbors endured a seven day outage in our subdivision and many others are still without power on day 11. Our whole house stand by generator has already proven itself to be well worth the investment with reliable and quality power generation. The concern of unexpected outages is a thing of the past. And as a retiree of 28 years with an electrical utility company, I have confidence in the safety the automatic transfer switch provides for the men and women who work to restore the electricity to our homes. So, it's a win, win and was just in time for the storm.

Mike the gas man was especially helpful and I was told by the Smyrna Inspector that the gas work was really superb. Mike came out on 2 separate times after installation to show me how the unit worked. I really appreciate his hard work and dedication. Thanks again Mike for a job well done.

We lose electricity quite often do to animals causing transformers to shut down or bad weather conditions. Just two days ago an owl flew into the transformer. We would have been without electricity for nearly two hours, but because of our wonderful generator , that did not happen. We were only out of power for about a minute. That was great.

The workers, Joe, Jason, Dom and Mike arrived promptly to start the installation of our generator. They were friendly, took all precaution with protecting our house from damage, worked diligently and after completion, Joe took a significant amount of time to go over all the information we needed to know in order to run and maintain our new generator unit. We are very happy with the installation and look forward to the comfort this generator will bring to us in the coming years.

Installed a 2005 13kw upgraded to 15kw unit with 100amp transfer switch and breaker box at previous residence ,was excellent unit ,covered 80% of house for 13 years with frequent outages in mountains. Relocated to another state and just set up 22kw with whole house switch, very nice unit. Glad to see exercise times settings and battery charger issues addressed, looking forward to many more years of service.