We needed a backup generator for our home, and when the power was out we were happy to hear it hum. However, after the first use of this product it broke down and the wires were fried. After consulting with customer service, they said the warranty wouldn’t cover it, they blamed lightning for causing the problem. Then they sent a bill to cover the diagnostic cause even though we already knew what the problem was. I would not recommend using their services at all, unless you want poor quality coverage and usage.

I had the 22KW generator installed spring of 2018. Install went great through a local company Home Backup Systems LLC. Generator looks great and has many user friendly features. So far runs flawlessly. I look forward to many years of piece of mind, knowing my Generac generator will provide me power at all times.

We had a similar Generac Generator in our previous home and upon moving into our new home in a new state where storms and power outages are more common, we naturally decided to once again add a Generac Generator. Our experience with these products has been very satisfying and makes us feel more confident and protected. Very pleased with the product and that this company stands behind the product and supports their installers.

I was pleasantly surprised by the relatively small size for such a powerful generator. The unit is WIFI connected to my phone and set to exercise at noon, every Wednesday, timed with the air raid storm siren testing... The unit exercises at the full power setting and is relatively quiet... The generator cover has sound insulation and insect screens at all the louvered vents which I was happy to discover since the generator seems to attract bees for some reason.... This will stop them from nesting inside the enclosure.... The motor / generator placement in the enclosure looks well thought out for easy service... I'm very satisfied with my purchase so far.... I hope the MobileLink app can be updated to provide more meaningful generator parameter information e.g. RPM, Hz, Utility volts, Output volts, Kw output....

I've had my Generator installed for about a year now. It got it's 19 hour hot summer workout that just ended. What a great investment is my main thought right now! I was able to help out neighbors with phone charging, refrigerator use and for a while until internet provider co. went offline, even that. I was gently teased for not trusting the electric company's tree trimming to take care of our neighborhood's frequent outage issues in the past. Who's laughing now? This first time usage has totally assured me that this product performs as promised. Extremely happy customer.

Outstanding dealer service- Elite Solar Generator Installation on time -very knowledgeable and neat installation! The dealer spent time with me to explain the operation of the generator. I highly recommend the product and this dealer! Excellent!

I own 4 of these, I have the early generac to the newest. because of my job, when I am away, I do not have to worry about the power being out and I'm at work. I have had the pull start generators and they are fine in a pinch. But I do not have to worry about having to keep gasoline in a can on site at all times. The avg run time for those generators are about 11hrs or so. With the ones, which include the older one's, all are run on natural gas. No worries. They are easy to maintain or I can have then serviced at a reasonable price. Great stuff. I would recommend everyone that can, to have one installed. They pay for themselves the first time the power goes out for hours or in my case.... days. Worth the money and sacrifice. A good portion of my neighborhood has them after seeing me with lights and their were out for 2 weeks. No hotel for me and no soiled food. Thanks and I hope I didn't talk too much. Buy it!!!

Out generator was installed while we were experiencing 2 hurricanes! We were blessed to not be without power and have not used our generator as of yet, but there is another hurricane set to make landfall within the next few hours so we are happy to be set up and ready.

We just had it installed, so have not needed it yet. But it does give us confidence with as many power outages as we've had. I lost all my pond fish and my aquarium fish inside the house on the last power outage. As we get older we worry more about power outages, so this seems like a good investment.

I had a smaller generator, not a Generac, that did not power whole house. I purchased 22kw from local dealer, Home Power Systems. They were servicing my previous unit and was happy with their responsiveness. The new unit was installed promptly, as promised and the work was quality. The unit performs as they told me it would, powering all appliances and air conditioning. My only concern is that I have not been emailed, as yet, the link to activate the Mobile Link app to monitor unit via WiFi.