The only reason I gave four stars is, we have not had to use our Generac since it's been installed. Though I'm sure it will perform as it should. The test run that Samual (crew leader) did was very precise with lots of information on how it should work. Mathew was an all day crew worker and didn't leave until the job was finished. The actual unit has a very clean line look, which doesn't make it unsightly. Thank you Holly Electric, for the ease leading to our installation date.

The unit comes mostly intact but finding someone to install it is a major headache. called multiple Dealers only a 2 called back and when we said we had already bought the unit they weren't interested in just the installation. We found a friend whose an electrician to do the electrical and had to switch propane suppliers to get the fuel hooked up. it runs well but requires alot of outside work to get it installed.

How do you spell peace of mind? How about G-e-n-e-r-a-c. We installed the 22kw model a couple months ago, and I rest easy, knowing my generator is standing by in the event of a power emergency. Each week the unit fires up for about five minutes in test mode, reminding me it's ready to go. We installed the generator as part of a swimming pool project, so the unit sits nicely among the rest of the pool equipment - compact and out of the way. I can't imagine owning a home without a backup generator, especially with our aging grid system and the looming threat of cyber attacks.

I recently had 22kw unit installed. All is good but have not suffered a power outage yet, only a couple of simulated outages during acceptance testing. It is quieter than expected. I am not happy that remote monitoring is available only thru cell phone connection and not thru wifi. We cannot get cell signal here like many generator users in remote areas. What were their engineers thinking?

The startup worked perfectly. I feel that the reliability of the brand is sufficient for me to have peace of mind knowing that my 93 yr old mom will not have to be uprooted with a power loss. The WiFi capability will keep me informed unlike my AC unit just sits there.

Very pleased in the purchase and installation process with my Generac dealer. Their experienced crew were very courteous and skilled. Installation looks great. Wife & I had trouble setting up the WI-fi. Got the generator set up, but all kinds of issues with the app. She finally called the dealer and spoke with a company rep. who stated that customers have issues with that app, and it was stated that when you can successfully install it, you cannot control the generator with the app, plus there is an annual subscription fee. We are declining, and believe the Generac app to be of no value to us.Still satisfied with our investment in our Generac however.

Just purchased, and installed a 14kw guardian series. All went well, directions are good, accessories all came with shipment and arrived in good condition. Only problem encountered is with the App, Mobile Link”, it hasn’t worked since installing on my iPhone . Currently waiting for a resolution.

It has been just over 12 months since our unit was installed. I have held out this long with writing a review until such time so I could witness a real loss of main power and the automatic switch and start/load sequence work. About an hour ago we had a lightning strike which knocked out power. I jumped out my chair excited (weird I know) but finally a real event. It started and loaded in between 15 to 20 seconds which was the way I wanted it and it is doing great. When the A/C kicked on, that initial surge caused a split second RPM drop, but that is to be expected. A year ago I was hesitant with such a large dollar purchase for "maybe" and today I have no regrets. Great product. Our dealer was Optimize EGS out of Scott Louisiana. Peace be with you

Unit was installed on a Wednesday. Runs on LP. Had a monster storm on the following Monday. Lost power for eighteen hours. Generator kicked right in and we didn't lose a second of power. Amazing. Ran smoothly and quietly the entire time without one hiccup and only used about 10 gallons of LP. So glad we had the unit; well worth the purchase.

Recently had Generac Gaurdian series generator installed to replace older generator. The purchase and installation process was an outstanding experience.Karriker Electrical Service (Salisbury, NC) were tremendous to work with. They were knowledgeable, came when they said they would and did what they said they would do.(unusual for our community!). The removal of the old system and installation of the new went without a hitch. I would highly recommend Karrikers! That being said, dealing with the Generac Company has been less than satisfying. There have been ten minute waits while trying to reach a person on the phone. The process for applying for the ten year warranty would not work for me. Mobilelink has not worked for more than 48 hours at a time (even with a 60-70% indicated wi-fi signal). I can only hope the generator is more reliable than the company has been so far.