Bought our 16kw natural gas unit six years back. The only times it ran was during short power outages lasting a few days and weekly runs. Hurricane Ida hit and we thought things were under control. Six hours into the storm and it shut down permanently. The next day I found the cover missing which allowed rain to get into the generator itself shorting everything out. Calling Generac we were told it was an act of God and our extended warranty would NOT cover it. Upon further evaluation we determined it was what I consider a manufacturers defective method of bonding the top to the subframe. The top or rather frame while locked on both sides, remained in place while the lid, held in place with sticky foam tape flew off. The tape didn't even leave residue on the lid. We just got the insurance company to agree on replacing it since Generac stands by their decision. We had to go with Generac again, but I will drill holes and bolt the lid in place this time. So a word of caution to everyone, BOLT THOSE LIDS TO THE SUBFRAME. I hope the business that installed the new unit can file a claim for the techs time to install it since insurance merely paid for the new generator but not installation. The techs did awesome work and even corrected a few issues from the first install.

We had our 22Kw generator installed last fall just in time for hurricane season. The Carolina's get a lot of hurricanes that affect the inland areas as well as the coast. Plus our ice storms cause a lot of power outages. It is really reassuring having the Generac. We can stay cool in the heat and warm when cold.

Had a great time getting the generator set up with Ann in Wisconsin; she made the whole process painless and enjoyable to the max! Thank you Ann, for being such a great representative for your company and its products! Oh yeah, Stacy the generator, is doing a fine job standing by and waiting for the next electrical crisis!

It is a nice feeling now not to have to worry about outages. just too old to fight portable generators and have to find fuel for them. a very nice looking unit, quieter than my old unit. installation was very professional. would highly recommend to anyone.

INSTALLED COMPLETELY BY STORM GUARDIAN GENERATORS OF AUSTIN, TX. INSTALLATION WAS COMPLETELY INSTALLED BY SGG PERSONNEL... ELECTRICAL AND PLUMBING VERY PROFESSIONAL. JACOB, SUPERVISOR WAS VERY PROFESSIONAL AND WORKED WITH ME TO ENSURE THE INSTALLATION WAS PER MY DESIRES. WE HAD A COMPLETE POWER FAILURE A WEEK AGO, AND MY WHOLE HOUSE 26KW WAS ON LINE AND RUNNING SMOOTHLY IN JUST 5 SECONDS AND POWERED EVERYTHING IN THE HOUSE. GREAT PRODUCT.

Shortly after the generator was installed, the power went out. I was just getting ready to leave for an important engagement, but my car was in the garage. I would not have been able to get out of the garage if not for the generator coming on and restoring power to the garage door opener. The power was out for almost 2 hours.

I just got the home standby generator hooked up. It was tested and started up right away. I so glad I have a generator that I can count of when the power goes out. I would like to thank the company for giving me a list of certified Generac installers. The installer was very professional, arrived on time, was very knowledge, and did and great job.

I looked at units from several competitors and Generac to decide on a generator for my home. Our home is all electric . After reviewing the others I went with the 22kw Generac hooked to natural gas. The Install was done very efficiently and the technician explained the operation of the unit very clearly.

My generator was up and running yesterday. I feel so safe knowing that my power will not go off. I work from home and the need for having my computer, internet, and work tools up and running is so important to me. The employees were great throughout the entire process. The company has been so professional even acknowledging a coupon for annual service that I got in the mail. I am so glad that I installed my generator and will recommend them highly to my family and friends.

The unit can not be setup to exercise under load. I like to test the transfer switch function as well as the generator capability to support load for a complete system test. I have been involved in probably at least 100+ standby installations over 40 years and have never had a unit that would not exercise under load. Would certainly like to see a firmware upgrade that allowed for transfer during exercise without requiring a total outage to the home.