We decided to purchase a whole house generator after the February 2021 freeze in Texas. We looked at several companies and generator brands and choose a 24KW whole house, Wi-Fi Generac. It will support our heating and cooling unit, as well as anything we may need should the power go out for any reason. We signed the contract in June and the final start-up was January 5th. A long time, but it was worth the wait! The unit is top notch and we are very happy with the product and the company that installed it. We do have one suggestion for Generac, why not make either put your logo on both sides of the unit or make both a left hand and right-hand installation so based on where the unit is installed in the yard, your logo shows. We had to install ours on the left side of the yard, so the exhaust blows away from the fence, so the Generac logo faces the fence. If we faced it with Generac showing the exhaust would blow into the eves of our house....just a thought/suggestion.

I have researched your product with known owners of several years and have found every on to be very satisfied with its performance. So when my neighbor had theirs in stalled On her referral I made arrangements to have one installed. I am confident it will serve me well.

My husband and I recently had the 22K Guardian home backup generator installed and we are extremely pleased with it and the dealer that installed it was very professional with us from the time we contacted him until the installation was complete. The peace of mind is worth every penny.

Before you buy a generator try to find the parts manual for it and then try to order a generic part. Good luck. My dog ate the auxiliary shutoff switch so now I've got a useless piece of crap sitting in my yard. One call from the "monitoring" company and then nothing. I tried calling back and they acted like I was irrational. My dog destroyed the cell antenna and literally destroyed the switch. I could easily replace both IF I COULD FIND PARTS.

Although I am waiting for the gas company to get the fuel lines ran, the installation came off without a hitch. Relaying on the Generac reputation, I am expecting it to run reliably for years to come. As an electrician that has installed several other brands, this was a easy installation. Thank You Generac for a no hassle purchase

The installation and initial burn-in went very well. We ran our ground source heat pump in A/C mode to give it a good test and the 26kw unit was up to the task. We are confident that we can travel without concerns for our pipes freezing while we're away. It could be improved if there were a way on the App to configure it to send email to the owner when a new item is entered into the History Log. As I write this I note that the unit has been off-line via wifi for the past 10 days and I had no idea.

Very impressed with the customer service by salesman and installers. Everything went as promised. Delivered on time as planned. Installers were very easy to work and eager to satisfy our location requirements. The installation was very professional and organized. I was very impressed how clean looking the unit looked at here completion of the project

Bought the 22kw LP generator in 2016. Just did the regular weekly testing, until night storm took down powerlines in August 2018. Generator came on two minutes later and our outdoors lights, were shining again. House is all electric and was able to do, the daily household chores, plus took care of 40x40 shop, camper and small garage. Ran over 8 hours, before lights were restore, and didn't miss a beat. We were impressed, with the fuel consumption. Our generator is loud, due to echoing off the shop. Glad we had installed it far from the house. After so many hours, will need break-in oil change. Due to insurance purpose, we had an electrician installed the wiring and hooked it up.

I just had the unit installed so luckily haven't had to use it, but the installer, Switch, was a pleasure to work with. They showed me how easy it was to use (automatically sensing when it is needed to power on doesn't get any easier!), and I couldn't be happier. It's also only a little bit louder than the heat pump so that isn't an issue either. I now have peace of mind knowing that we have power and heat should we need it!

I can't speak for the generator itself because we just finished with the installation and walk through with operations. Work crew did and excellent job, They were both very knowledgeable of the product and acted in a very professional manner. I could not ask for better service from the office people or the installation crew at Mississippi Energy Services. If the generator preforms as well as the office personnel and the installation crew I will be very pleased..