I was not planning on writing this review but see now this happened to someone else so it may be helpful to others. I ordered two modular couches in the color Linen and they we’re delivered yesterday. We unboxed one and had everything brought in. Keep in mind these are 250 lb boxes. I thought to myself this doesn’t look like the correct color but maybe it’s just darker in person. I double checked the first box and confirmed it was the color linen. So we got to the second box and then realized it didn’t match the first one, this box was also marked linen. I called customer support and they were less than helpful. They offered me $150 for the inconvenience only for me to find out later that it was not a credit but “an early refund”. After 2 hours on the phone with the less than helpful representative who let me know they were unsure when the incorrect couch could even be picked back up, they offered another $150 to bring it back to the store. After 2 hours working with the kindest member services man in person and the least helpful again rep on the phone they again said oh never mind this was just meant to be an early refund. The icing on the cake was I simply asked for the correct product I purchased to be delivered to me and the rep said it wouldn’t be back in stock until 4/17 and he had checked everywhere and no he wouldn’t notify me when it was back “just look then” (so helpful when it was their fault) …. I found it in stock yesterday! I am truly baffled and underwhelmed by this entire experience as a Sam’s Club Plus member.

The material piles SO fast! My sweater shaver can not keep up! It's so hard to clean. I would not repurchase or recommend it. The back cushions became lumpy within a few weeks. We flatten them out, and then they're lumpy again a few days later. The rubber bands meant to keep the sections together aren't even remotely doing the job.

The couch came in one huge box. It says box 1 of 1 on the box. HOWEVER it was missing all of the back and side cushions and legs. There was not even room in the box for it to fix. Impossible that it came in any box. If you order this couch I believe with my whole heart you will also be missing couch cushions. I contacted support, they have yet sent confirmation they will send the missing pieces. Very sad. Other that half the couch is missing... I really like it. I loved the flood model

Just bought a new replacement couch a year after buying this one. It is pilling and the fabric on the cushions looks loose. It’s not even our everyday couch. Shame because the size and style are great, but with the price we should have guessed it wouldn’t hold up.

I don't normally write reviews but we haven't had a couch in a while because our living room is oddly shaped when we moved into the house and we had the two seater couch and two recliners and it's just rectangular and it's odd shaped so this year my mom bought us a couch for Christmas for an early present and gave us this couch now me being silly I thought they forgot to package the couch cushions but I found out that the couch cushions are underneath the zipper under each individual section just check underneath the section and there should be a big zipper of the couch cushions are under there I hope this helps me because I definitely had to email them and ask and I felt very silly afterwards haha

I did not like this sofa at all. It was far too firm. Also, the color was odd, and I think hard to match. I did like the ottoman's storage feature.

DO NOT PURCHASE! My couch is a year old and looks 30 years old! The material is piling so bad! Looks absolutely terrible. My local store will not honor the return policy and let me return it.

Deep seat and spacious soft, or sectional or sofa and ottoman. With this piece, I can arrange and rearrange to fit the needs of company and family life. The fabric is soft and has a great pattern to it. It's deep enough to sleep on if needed.

Beautiful fabric sofa with a storage ottoman. I love the contemporary look , cushions are nice and soft. Quality feels great and durable. Fabric is easy to clean.

Firm cushions will last the wear and tear of time. The modular function is nice to allow for great versatility. High quality structure, but easy to move around and access storage space in the ottoman.