This modular sectional is absolutely terrible! Material quickly forms lint balls. The rubber band straps do not hold the sectional together at all. You cannot lounge on this couch, each section is a different height and the pieces easily separate...so it's just super uncomfortable. We were looking for a small sectional and did not want to shop around, I wish we did!

The couch came in one huge box. It says box 1 of 1 on the box. HOWEVER it was missing all of the back and side cushions and legs. There was not even room in the box for it to fix. Impossible that it came in any box. If you order this couch I believe with my whole heart you will also be missing couch cushions. I contacted support, they have yet sent confirmation they will send the missing pieces. Very sad. Other that half the couch is missing... I really like it. I loved the flood model

The quality seems reasonable but does NOT come with back cushions , which all pictures and promotions appeared to feature. I hate misleading advertising! Consumers should not be forced to read cryptic small print to know what they're getting. I thought Sam's was more trustworthy and reputable than that. It's a $700 sofa, maybe $50 ottoman at best.

The material piles SO fast! My sweater shaver can not keep up! It's so hard to clean. I would not repurchase or recommend it. The back cushions became lumpy within a few weeks. We flatten them out, and then they're lumpy again a few days later. The rubber bands meant to keep the sections together aren't even remotely doing the job.

great set! very comfortable and wide enough to sit cross-legged. i love the creativity of this and how comfortable it is. the ONLY thing I disliked about this is that we thought we didn't get the cushions, but after reading the instructions a few times, i finally figured out that the upright cushions are stored in the zipper pouch underneath the sections. i felt very dumb.

Improperly sized. Side cushions are at shoulder height, resting arms on them is beyond uncomfortable. Back cushions are same height, which is easily too low to provide head support. Had the sectional a week and already shows noticable wear. Sitting cushion height is much too tall, feet don't touch the ground and I'm 5'8". Held together by rubber bands. RUBBER BANDS. Didn't include all pieces, waiting weeks to even get them shipped. Not delivered, just shipped. Still no tracking number. Razor blade left in package cut my hand. Terrible product support. Not one single positive thing to say. Couldn't even try it out in the store. Display model is on a shelf, impossible to sit on. Many cushions have loose stitching. Complete garbage.

Received many color cushions to go with the linen modular sofa I ordered. Once I contact customer support I was told the replacement cushions that were meant for my sofa were not in stock and it could be 2-3 months before a replacement is shipped out. I was offered 20% off the total purchase price as an option, but would be keeping the discolored cushions if I went this route. I believe I should be given a discount and provided a replacement just for the hassle, but i guess a happy customer isn’t the end goal here. I am displeased with the support provided to me considering I am a new Sam’s Club Member. I opted for the premium membership to the club, hoping to to avoid receiving “basic” care while shopping. Not a good look as a company Sam’s Club please treat your members better.

I got this couch in grey and it is the perfect color and style! It’s comfy. I have a toddler and when he spills something, it just sits on the fabric. It doesn’t soak into the fabric. The ottoman is really nice. It has lots of storage space in it. It’s super comfy. It’s not too grey either. Neutrals/tans go well with it.

This is a comfortable sectional that has a storage ottoman that you could comfortably rest your legs on and store blankets, reading material, etc. The lighter color makes it easy to match with your decor of choice. The backing pillows are semi sturdy.

The sofa was very easy to put together and the color is beautiful; however, I am giving it a 4/5 star for the comfort. It is very very stiff, assuming that it will loosen over time. I also wasn't too happy with the customer service. Provided a photo so people could see the navy.