[This review was collected as part of a promotion.] We've had this fridge almost 3 years and love it! Excellent quality, features, efficiency, technology. It's the earlier model before they had the craft ice. We went into the appliance store to buy a dishwasher and came out with this fridge too. I've wanted a door-in-a-door and the Instaview is very cool. We had a competitor's counter depth side by side (not as reliable) which was still good but when we saw this one, with Instaview, we had to have it. We got the counter depth version because our kitchen is small and regular depth sticks out too far. There's only the two of us now but it still has room for plenty of groceries. The French Doors and adjustable shelves make it easy to fit larger objects, i.e. turkey, sheet cakes, tall bottles (we do have a deep freezer in the garage). The Instaview within the door-in-a-door is a fantastic idea. It's nice not to have to open up the whole door to grab frequently used foods or do a quick check before grocery shopping. The middle drawer is great and separate temp settings a plus. Overall, I keep all the temp settings pretty low. The freezer can keep things rock hard if that's what you want.
The air filter works really well and its power feature really well to clear out a bad smell that a food can sometimes cause. I can go on the app and check temps, turn on/off air filter and power freeze etc. It's easy to change the water and air filters. We also love the small square-ish ice cubes it makes; my husband didn't like the large half-moon shaped ice the old fridge made. This thing crushes the ice well too. If the ice rarely gets used (i.e. vacation) sometimes you have to open the ice maker door and break up any ice that may have stuck together. Not a big deal as all ice makers will do this. Since we use it everyday that rarely happens. The inside of the fridge is well lit due to the bright LED lighting.
It feels sturdy and well made with excellent fit and finish. Other popular brands we looked at felt flimsy and not well made. We always get the extended warranty on everything we buy since nothing is perfect or lasts forever. I don't mind that as I like the newest technology and energy efficiency anyway. If it ever needs service, it won't be hard to find someone to do repairs. there's at least 3 excellent local companies in our small town that can work on it. In the twenty years I've owned our home our LG appliances are the only brand we've had that have not needed repairs (our front load washer/dryer are about 7 years old).
The WiFi capability and LG app is convenient and can help troubleshoot any issues if necessary. Within the app, you can change temps or turn on/off power freeze and power air filter. It works nicely with Alexa too.
We just bought a new house and will definitely buy another one of these to put in it. Overall, all the LG appliances we own have been well made and problem free.