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Customer reviews for LG 23 cu. ft. Counter Depth Refrigerator with Instaview for
LG 23 cu. ft. Counter Depth Refrigerator with Instaview
4.3 out of 5 stars
stars538 ratings538 reviews
  1. 5 stars63% (339)
  2. 4 stars21% (113)
  3. 3 stars7% (38)
  4. 2 stars3% (15)
  5. 1 star6% (33)
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Showing 101-110 of 538 reviews
Aug 19, 2021
Tills review
5 out of 5 stars review

Verified Purchase

Perfection

[This review was collected as part of a promotion.] Waited a long time to purchase a refrigerator, months of research, cost, options and customer reviews. With all that being done the LG refrigerator was the best choice in all areas. Price, size, options, appearance and dependability. LG earned my business.

Review from lg.com
Helpful?4C2SR612US9313591323083
Jan 7, 2021
Rpatel
4 out of 5 stars review

Verified Purchase

Great fridge but has few issues

[This review was collected as part of a promotion.] We love our LG fridge. It’s got great features such as the cocktail icemaker, the middle door that can turn into a freezer or a wine cooler or a fridge, and the see-through door. The only one downfall is that sometimes for the icemaker that’s on top, the ice gets stuck in between somewhere and some water leaks out. It also doesn’t come with the drip tray which is annoying as well. Other than that this fridge is a great fridge and I would recommend itTo anybody.

Review from lg.com
Helpful?4C2SR612US9313591323083
Mar 3, 2024
Jvkaz
1 out of 5 stars review

Verified Purchase

Horrible quality control on this product

Horrible We had to go through 4 refrigerators to finally not get one that wasn’t cosmetically damaged. And before the final one , we were told that they may not replace it. What happened to quality control. Lg has none. The feeling I got was you get what you get Paid a lot for this frig

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LG Digital Care Team

Hey there! This isn't great to hear, and we see why you left a one-star review. Please allow us to chat more and look into where things went left. Shoot us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to ensuring you are enjoying all of your fridge. ~TammyJo

Jan 11, 2021
BLT71
5 out of 5 stars review

Verified Purchase

Great Features

[This review was collected as part of a promotion.] I love the I’ve maker making two different types of ice. The round balls are great fir cocktails. I love the door in door feature as I can get things that I use often without opening the whole door.

Review from lg.com
Helpful?4C2SR612US9313591323083
Aug 7, 2022
Gary Osterhoudt
3 out of 5 stars review

Verified Purchase

Beautiful design and function

Purchased 8 months ago and while all is perfect...except the craft ice stopped producing and has iced up. while the ice formed it has failed to dump the ice into the bin, but still put water to the unit which simply dumped into the bin and froze in a sheet of ice...

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy

Jan 6, 2021
Tinplate6
5 out of 5 stars review

Verified Purchase

An innovative design

[This review was collected as part of a promotion.] This LG unit is worth every penny...the design is clean and modern, and the stainless does not show fingerprints like our old one. The double-tap door view is a great idea, and the quick access for frequently used items saves cooling costs. The water access dispenser is smart, and convenient. As for the storage room, it has more than enough for your groceries or special/oversized dishes. Finally, it is so quiet, no rattling or humming, you'll never know it's there.

Review from lg.com
Helpful?4C2SR612US9313591323083
May 26, 2022
Carcoco
5 out of 5 stars review

Verified Purchase

Best Frig!

[This review was collected as part of a promotion.] My daughter bought her first LG refrigerator and I was shocked and amazed how beautiful functional and one of a kind it is! So, I bought my own! Love the ice cubes and craft ice which are so unique. Love the touch glass on peek a boo door that house favorite drinks and easy to grab items. Outstanding product and truly the best Frig ever!

Review from lg.com
Helpful?4C2SR612US9313591323083
Jan 12, 2021
Tuckerfridge
3 out of 5 stars review

Verified Purchase

Nice until it breaks down

[This review was collected as part of a promotion.] I have had it for 2 1/2 years and have loved it until the compresser just decided to break. Apparently the nicer you but don’t make it better quality. Luckily it was under warranty and the complaint that Came to fix it did a great job. The newer refrigerators don’t last long enough but i do love the space

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Aug 6, 2023
Doza
1 out of 5 stars review

Verified Purchase

Craft Ice Defective

Still I purchased this refrigerator I had the craft ice assembly replaced twice and it’s not working now . I feel that this part of the refrigerator is defective and it’s an on going problem. Won’t recommend to anyone to purchase LG REFRIGERATOR with a craft ice maker.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from LG Social.

Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Sep 10, 2023
FF E
2 out of 5 stars review

Verified Purchase

No Frost

We purchased this refrigerator in July and whilst most of the features work well, the ice maker is causing an error code, which the LG techs say it's due to frost. There is not a drop of frost anywhere in the freezer of ice cube tray. They advise to empty the freezer and refrigerator for 24 hours to let it defrost and then turn it back on to reset it. We have completed those instructions, however the error code continues to reappear.

Review from lg.com
Helpful?4C2SR612US9313591323083
reply from Customer Care

Hey there. Thank you for leaving a review on your 23 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator with Craft Ice™ Maker. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony