We highly appreciate your honest feedback regarding your experience using your LG 26 cu. ft. Bottom Freezer Refrigerator, model LRDCS2603S. We’re sorry to hear that you didn’t have a great experience with the product. We constantly strive to offer our customers the best product we can, so it's difficult for us to hear if you had a bad experience. Your feedback will help us keep a fresh perspective regarding new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Danee

Good news, glad to hear the family and friends were impressed with your LG Refrigerator! We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha