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Customer reviews for Backyard Discovery 14' x 10' Somerville Pergola with PowerPort for
Backyard Discovery 14' x 10' Somerville Pergola with PowerPort
4.5 out of 5 stars
stars611 ratings468 reviews
  1. 5 stars75% (458)
  2. 4 stars16% (96)
  3. 3 stars3% (20)
  4. 2 stars1% (9)
  5. 1 star5% (28)

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Showing 81-90 of 468 reviews
Jan 26, 2021
r3bman
5 out of 5 stars review

Great pergola, very good value

Bought in store for $799. Comes in two boxes, each about 215 pounds. My daughter and I (wife helped too) built this in under 4 hours, and that included time to move it into position. I do recommend reading the instructions first to get an idea of the process, and lay out the tools and hardware. You'll want to lay it down on the grass or blankets when assembling; if you lay it on the concrete it WILL get scratched up. It says it's cedar, but it's not really. Cedar is much harder than this wood. You will need two people for a few steps and a ladder for sure. Mine came with extra hardware; one piece of the wood has a small split, but I'm not worried about it. When most pergolas this size are $1300+, I am happy with this. Once the rain stops, I can finish adding the electrical box and string it up with lights. Overall, very happy with it. Good job, China.

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

We are glad you are happy with the Somerville. It does come with a replacement part warranty so we can replace the split piece at no cost. To order parts go to the following link: service.backyarddiscovery.com/Customer/Login. You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.

Dec 12, 2020
Mongo65
5 out of 5 stars review

Incredibly happy with our purchase!

Happy as a clam with our pergola, got it up in one day with help from a friend. Did my homework on the "Chinese Cedar" (C. Lanceolata) and which settled my concerns about longevity compared to western red cedar. Granted, I wouldn't mind having the wrc but wanted a kit and, quite frankly, those were w-a-y more expensive. And yes, there are cons, but not enough to offset my overall elation with the look. Pros: • Looks great! Absolutely love the color of the stain! • Lightweight pieces, very easy to handle • Installation not too terribly difficult and for 'most part' was hiccup-free • The electrical is rather nifty; not high tech, but nifty nonetheless. Cons: • Not at all a fan of the post bases, not enough meat to make me feel comfortable with anything more than a breeze. Recommend purchasing stronger ones, such as Ozco 54208 Laredo (Amazon) or similar from Simpson. • Very high # of pcs, made pre-sealing a real pain. I get why they do it that way but, still a pain. • Instructions were okay but could have been a little more spelled out. Found a couple of vids online but none showed the level of detail I wanted and omitted some very important aspects. We actually messed up and installed our posts facing wrong direction, but with some crazy ingenious luck, I was able to make it work so you'd never know it. • Yes, a number of the perlins and 1-2 of the beams were bowed but pulled out when fastening, for the most part at least. • The touchup pen was a joke – don't use it, will actually look worse. Instead, ask mfr to send you a small can of matching stain (they'll do for free) right after you purchase and before you get – you're going to need it. Tips/Suggestions: • As much of a pain as it was with the really high number of pieces, I still very much recommend sealing in the comfort of your garage. We put a min of 3 coats on every surface, 4-5 coats on the up-facing pieces. We brushed on Polycrylic satin and are very happy with the results. Sawhorses for finishing, and various 2x4's (or similar) on the concrete for drying. • Take your time during installation and pay attention, as you surely don't want to get that puppy standing only then to find out you did something wrong. Voice of experience ; ) • Purchase decorative, structural post bases as mentioned above. We are also crazy happy with the decorative screens we purchased – they really "made" the whole thing! (Freedom Sprig from Lowes) • See the nifty brace I installed – and stained to match : ) – from which to hang my plug-in outdoor ceiling fan (Lowes). I also put a small piece of plywood atop the center to hopefully prevent melting of the shade cover (purchased elsewhere) due to heat rising from our fire pit table. • Contractor's coming next week to install code-approved electrical since you're not supposed to bury extension cords, nor are you supposed to leave them plugged in for long durations. Am still going to leave what came with the pergola on there for greater flexibility though.

Helpful?3RKI2G2PSGJC13589500411
reply from Supplier Response

Thank you for your wonderful review! We are so glad that you had such a positive experience, and know that you will enjoy the pergola for years to come!

Mar 10, 2021
Frederico
5 out of 5 stars review

Then pergola is very good but the customer service

is awesome! I did have to replace a part and got someone on the line in 60-90 seconds! A real person. They had me send them my receipt to register me and withing an hour the part was shipped. I had it the next day. The instructions are good but I'd revise them. I seal the wood first thing. I used Thompsons Timber Oil in cedar. Next I'd anchor the feet down after step 4. Why wait until you have all of the extra weight on it? If your feet are directly on the concrete I'd opt for shorter concrete screws. Make sure everything is level plumb and square. I believe I could do another in less than 5 hours but I used a cordless screwdriver. I think this is a good value for the money and am happy with my purchase.

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

Thank you for the great review as well as some great tips.

Jan 25, 2021
Jamie
4 out of 5 stars review

great value

This took 4 people approximately 6 hrs to put together. The paper instructions were lacking. The app could not find the exact model. With that said, one board was cracked and one piece of hardware was missing. Still, would buy again because it looks great and the price was right.

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

Your Somerville comes with a replacement part warranty so we can replace the cracked piece as well as the hardware at no cost. To order parts go to the following link: service.backyarddiscovery.com/Customer/Login. You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.

Apr 21, 2023
Mike B
1 out of 5 stars review

Poor installation, Quality, and Customer Service.

I bought this pergola which looks very nice, but the wood is heavily damaged after AIT WorldWide installation the company that installs these for Backyard Discovery. After several emails, I still have not resolution to who is going to fix the cap that fell off. Both companies are asking me to reach out to the other. A few pictures of the quality and installation attached.

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

Hi Mike- I am so sorry to hear about your experience. Please give us a call at 800-856-4445 and ask for a manager and we will be sure to get you taken care of. Again I am truly sorry for the inconvenience.

Aug 14, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Easy to assemble with some help

Great addition to our back yard!

Helpful?3RKI2G2PSGJC13589500411
reply from Supplier Response

I'm glad your assembly went well. We also offer the BILT app to assist with assembly as a 3-D interactive assembly assistant.

Mar 28, 2021
Aric Long
4 out of 5 stars review

Verified Purchase

Somerville Pergola

person job is the downside of the product to assemble. love it

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

So glad you are ready to relax under your Somerville.

Apr 28, 2021
MCruz
5 out of 5 stars review

Verified Purchase

Excellent for my backyard

Looks great and it feels strong. Great value. It needs 2 people to build.

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

Hello- Thank you for the excellent review! We are so glad to hear everything went together perfect for you.

Jun 8, 2021
Very happy
4 out of 5 stars review

Verified Purchase

Easy to put together

Nice product wish if the store had it instead of going to vendor

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

Thank you for taking the time to review our product!

Jun 11, 2021
Lori
5 out of 5 stars review

Verified Purchase

Awesome back yard!

Bought this for my daughter and family and they just love it!

Helpful?3RKI2G2PSGJC13589500411
reply from BYDSales

Thank you for your review! We are so glad to hear that your family is loving their Somerville Pergola!