We are sorry to learn you received the wrong color, A Charry. Please know you can exchange them anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

AriM, we are sorry to hear about your experience. A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please remember that all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

Thank you for the great rating and review, Elena. Please be aware that metal handles may heat up when exposed to high oven temperatures or prolonged cooking. To ensure your safety, we strongly advise using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat.

We apologize for the inconvenience you experienced, Ange. The small holes on the iron base plate of the cookware expose the aluminum bottom of the pot to the air. As a result, the exposed aluminum can oxidize and become discolored over time, especially at high temperatures. However, we have a some helpful tip for cleaning the oxidized aluminum. Create a paste by mixing baking soda with water. Apply the paste to the oxidized aluminum surface and let it sit for a while. Then, using a damp cloth, gently wipe the surface before rinsing with clean water.