Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)

Customer reviews for Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm) for

Serta Perfect Sleeper Delfino Nights Pillow Top Mattress (Available in Medium and Firm)

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4.4 out of 5 stars

stars252 ratings228 reviews

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Feb 28, 2024

Sherri

5 out of 5 stars review

Verified Purchase

Love

Love this mattress very comfortable

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May 11, 2024

Mattress time

5 out of 5 stars review

Verified Purchase

Good decision purchase

Excellent choice comfortable and durable

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Feb 23, 2025

Ethan

4 out of 5 stars review

Verified Purchase

Mattress that works for your body

It's great for the back if you have problems with it.

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Dec 20, 2024

Kim

3 out of 5 stars review

Verified Purchase

Firm

It’s a lot firmer than I wanted

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Dec 14, 2023

Fridd

2 out of 5 stars review

Verified Purchase

Feels used

Mattress settles where you sleep, after a few minutes, I’ve had this one almost a month and looking for a replacement, sams said I have 90 days, don’t want to try and get used to it any longer

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reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance returning your mattress please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 28, 2025

Annglez

2 out of 5 stars review

Sagging after 2 months

In mid April of 2025 we ordered the Serta Perfect Sleeper Delfino Nights Pillow Top Mattress in medium. It was great the first few weeks. I had high hopes. It has already started sagging and you hear creaks when you get up. We had a similar mattress to this also purchased from Sam's and used it for years. This has not held up at all. Completely disappointed, especially now that I realize we have had this only around 2 months.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. Sam’s Club also offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

Mar 10, 2026

TONYA

2 out of 5 stars review

Started out fine. Wanted a firm mattress and it was alot harder than I thought but I could live with it. However, it's been 6 months now and it started cupping in a the place where I sleep so I'm starting to feel like I'm caving in place. I love Serta products and the Serta perfect sleeper brands typically have lasted years but this particular one I've not had good success with. It won't keep me from buying Serta though.

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reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!

May 13, 2026

anonymous

1 out of 5 stars review

Sagging is the future of this Matress

After 2 years, the Matress will sag in the middle making it uncomfortable. Will look for a matress with a pillow top on both sides so it can be flipped. Avoid serta.

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reply from Serta Team

Hi there, thank you for taking the time to review your Serta Perfect Sleeper Delfino Nights Pillow Top Mattress. Your feedback is valuable to us. We're sorry to hear about your experience. If your mattress has begun to sag, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help you get the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.

Aug 29, 2024

1 out of 5 stars review

Not white glove delivery. Disappointed

1. Plastic was ripped in corner causing mattress to be dirty and frayed in that corner and also allowing the penetration of outside odors. 2. Threads coming out of mattress. 3. Not white glove delivery. Drivers reeked of cigarette smoke smelling up my house and new mattress. Did not bother to where shoe coverings. I wish I would have had them leave it outside the smoke smell was so bad.

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reply from Serta Team

Hi there, we are sorry to hear about your delivery experience. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jan 7, 2025

Bear

1 out of 5 stars review

Not thrilled

So i received my mattress set and with in 2weeks i finally set it up on my frame and my box spring has a hole in it , reached out to customer service to replace it ⁴ thats four times! and never got a reply Sam's place the blaim on serta mattress. Here is the reason why the store doesn't supply mattress anymore NO ACCOUNTABILITY AND POOR CUSTOMER SERVICE! Not buy online

Helpful?

reply from Serta Team

Hi there, we are sorry to hear about your issue with your mattress. For online Sam's Club purchases these are handled by an internal Sam's Club Team at Serta. This team can be reached at 888-802-2948 and can assist with online orders and should be able to help point you in the right direction for filing a warranty claim. We hope this helps!