We appreciate you reaching out and sharing your experience, TJ. All of our products go through strict quality checks, so we expect them to arrive to you in perfect condition. We're disappointed to hear this happened, and we'd love to help.As we're sure you know, counterfeiting is illegal, and P&G is fully committed to protecting our consumers from counterfeit products by working closely with legitimate retailers to ensure only genuine products can be purchased by consumers like you. We’re developing new technologies to make it more difficult to counterfeit P&G products. Private investigations are being used to identify offenders and they’re being prosecuted to the fullest extent of the law. P&G also proactively works with businesses, trade associations, and government groups on anti-counterfeit programs globally. Parents like you can be our "eyes and ears" to counterfeit products. While we have methods to track counterfeiting, you play an important role! We'd love to learn more about your recent purchase to share with our team. Please give us a call at 1-800-726-7377 when you have a moment.

We’re very sorry to hear you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If you'd like to share more and for further assistance, please give us a call at 1-800-726-7377 when you can.