We appreciate you reaching out and sharing your experience, TJ. All of our products go through strict quality checks, so we expect them to arrive to you in perfect condition. We're disappointed to hear this happened, and we'd love to help.As we're sure you know, counterfeiting is illegal, and P&G is fully committed to protecting our consumers from counterfeit products by working closely with legitimate retailers to ensure only genuine products can be purchased by consumers like you. We’re developing new technologies to make it more difficult to counterfeit P&G products. Private investigations are being used to identify offenders and they’re being prosecuted to the fullest extent of the law. P&G also proactively works with businesses, trade associations, and government groups on anti-counterfeit programs globally. Parents like you can be our "eyes and ears" to counterfeit products. While we have methods to track counterfeiting, you play an important role! We'd love to learn more about your recent purchase to share with our team. Please give us a call at 1-800-726-7377 when you have a moment.