We appreciate your taking the time to share your experience with your recently purchased pack of Pampers Swaddlers. We understand this can be upsetting, and we hope your twins are feeling better now. Although we have updated our diapers, we want to reassure you that they’re safe. We work with doctors, skin specialists, and safety specialists to test all of our ingredients, and since they’ve not changed, all should be as it’s been. We’d be happy to talk more with you about this concern, and help as best we can. Call us any Monday-Friday for more help, between 9 AM and 6 PM, EST. Our number is 1 (800) 879-8433.

We're sorry to hear about your recent experience, and as parents, we understand the confusion when products undergo changes. We assure you the new upgraded Swaddlers Diapers are still made with an absorbent inner liner and a Blowout Barrier to provide all-night protection, and these upgrades should not cause a reaction like this. We hope your daughter's symptoms have improved. Please know that we test our products extensively with other parents, pediatric professionals, and even safety experts before introducing any new features to our products, and we're sad to know you feel the improved Swaddlers don't meet the same high-quality standards as before. We're sharing your report with our Safety Team, and we'd like an opportunity to learn more about this experience and assist with your product. Please call us at 1-800-726-7377 to discuss this further.

Nothing is more important to us than to provide safe, high-quality products that keep your little one comfortable and protected. We're very sorry to hear this happened to your little one, Nisha, and we hope they are feeling better. Please know that we partner with safety experts and leading health professionals in developing and testing all of our diapers to ensure they are safe for babies. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can, unfortunately, contribute to these kinds of symptoms you have told us about. Your experience is important to us, and we'd love to continue assisting you. Please give us a call at (833) 368-1216 at your convenience.

Vee, we're so sorry to hear your Swaddlers have been ripping, and appreciate you sharing your experience with us. Please know, there are many quality checks in place to ensure only the best products reach you, so this isn't what we'd expect. So we can help you further, please give us a call at (800) 726-7377.