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Customer reviews for LG 27 cu. ft. Side-by-Side Refrigerator for
LG 27 cu. ft. Side-by-Side Refrigerator
4.2 out of 5 stars
stars
702 ratings702 reviews
  1. 5 stars59% (413)
  2. 4 stars23% (162)
  3. 3 stars8% (54)
  4. 2 stars3% (23)
  5. 1 star7% (50)

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Showing 11-20 of 702 reviews
Sep 17, 2022
Reviewer name: LG fridge not very good
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Poor design

Had to send it back the ice and water had a terrible smell and taste for weeks and there's no bin storage! Very poorly designed!

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Nikki

Nov 17, 2023
Reviewer name: Lorock188
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

great buy

[This review was collected as part of a promotion.] I have so much room than the other one we had the side-by-side is great. We should've brought this a long time ago. Plus, we also love the icemaker

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Jun 4, 2023
Reviewer name: David1234986
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Problem to start but running good now

[This review was collected as part of a promotion.] Within the first 48 hours the mother board failed. Could not control temperature and refrigerator at 27 degrees. Service replaced board and ice maker. No further issue. Technician was knowledgeable and friendly. Arrived when he said he would.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from social/LG

We’re happy to know that you had a 5-star experience with your LG Refrigerator repair service. Thank you for sharing the word about the effective customer service and quality of work completed. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha

Sep 20, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

disgusted purchaser

I bought my refrig 8 months ago and it it all of a sudden stop working. It has not worked for approx 30 days, during which I caught absolute hell getting it fixed. The first tech to come out was not scheduled for 14 days--thus I had to throw away everything in my freezer. I had to buy a little refrig just to have something cold, Now LG is not trying to reimburse me . for my losses

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki

May 21, 2023
Reviewer name: Alaska Cold
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LG Rocks!

[This review was collected as part of a promotion.] I have to say that the ice maker was working but the small door to allow the ice to fall was not opening. We went a week without the luxury if auto ice. I have to say that we have become spoiled. The repair associate arrived a week after purchase and changed out a circuit board. Everyone was professional in the repair ticket and repair of my brand-new LG Refrigerator. After 26 nicknames, finally accepted one? After this occurrence the refer is working fine, and it's huge. Love it!

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Nov 29, 2022
Reviewer name: Iris inhee moon
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

I bought a brand new refrigerator in this model in Feb 2019 and its freezer had an issue last year which is in less than 3 years of its purchase. Due to the space restraint, I bought the same model a few month ago and now the freezer door does not shut properly. I am extremely disappointed and I would like to receive an after service or a replacement.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Nov 13, 2022
Reviewer name: Malaga
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Refrigerator and freezer 5 stars, ice maker 0 star

Love the under drawer supports for drawers. That makes so much more sense. Great storage. Ice maker has never worked, even after 10 service calls. LG knew this was a problem but didn't recall the door or the unit, but continued selling it to unsuspecting customers. Water has flooded the dispenser area, the handle below and the kitchen floor. They said they would refund the price but haven't seen that either.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Nov 8, 2022
Reviewer name: Mr HC
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Worst refrigerator ever built

6 months after purchase, refrigerator could not maintain a safe temperature below 40 degrees. Fixed under warranty and worked properly. Exactly 6 months and 4 days later, same issue, but because the refrigerator was 4 days out of warranty it would only be repaired unless I paid for the repair out of pocket. So now I have a 250lbs paper weight. Oh yea, the freezer works just fine.

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
reply from Social Media

We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Nov 2, 2023
Reviewer name: KevinL22
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Looking & Great Working Fridge

The first thing you notice is how classy this refrigerator looks in the kitchen. The lines are clean, highlighted by the fact that there are no door handles jutting out from the front. The stainless steel finish stays very clean and when it does get smudged you can wipe it clean with a slightly damp cloth. The fridge is very roomy. The doors are deep so you are able to store a great deal of food or drinks inside the doors. The refrigerator is also extremely quiet. You might think it's not working it is so quiet. The fridge and freezer maintain their optimum temperatures all the time. Overall, I have been very pleased with this new LG refrigerator

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622
Oct 19, 2022
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love it!

[This review was collected as part of a promotion.] I bought this to replace my 23 year old refrigerator. I absolutely love all the room inside both the freezer and the refrigerator! I no longer have to shove things aside to find what I'm looking for. Great value for the price..

Review from lg.com
Helpful?3GKWF9J9S0FD13585819622