Hello Reverend! Thanks for your feedback, let's guide you in the direction. Some smartwatch promotions require activation of a cellular service plan because the promotional credits are tied to the activation of a new line of service, such as a voice line or a wearable rate plan. The device must remain active on the plan to continue receiving the credits. If you need further assistance please don't hesitate to reach out to us, we're here to help you and we are with you every step of the way.

Thank you for sharing your experience with the watch. I completely understand how frustrating it must be to deal with a short battery life and the lack of a keyboard when texting—it’s not the experience you were hoping for. We truly appreciate your efforts in trying to optimize the battery by removing apps, and we're sorry that it didn’t help. Please be informed if you're not satisfied with your watch, it can be returned/exchanged if within 14 days from the purchase date with a valid proof of purchase. Click on the link: https://www.att.com/wireless/return-policy to know more about our return policy.

Thank you for sharing your thoughts on the Apple Watch SE. It’s great to hear it’s helping your husband monitor his heart rate, especially after his Fitbit stopped working. We understand that the limited watch face designs and battery life can be a bit disappointing, especially when you’d like a more personalized experience or longer usage between charges. Please click on the below link to learn more about battery optimization https://www.apple.com/batteries/maximizing-performance/#watchtips.   Here’s a step-by-step guide to help you customize your watch face: On Your Apple Watch: Wake your Apple Watch by raising your wrist or tapping the screen. Press firmly on the current watch face (Force Touch) until you feel a tap and see the watch face selection mode. Swipe left or right to browse through your available watch faces. To add a new watch face, scroll all the way to the right and tap the “+” icon. Scroll through the gallery of watch faces using the Digital Crown or by swiping. Tap the watch face you want to add. After selecting a watch face, you can customize it by tapping “Edit” — here you can change colors, complications (small widgets), and styles by swiping and using the Digital Crown. When you’re done customizing, press the Digital Crown to save your changes. Tap the watch face to set it as your current face. Using the iPhone Watch App: Open the Watch app on your paired iPhone. Tap the “Face Gallery” tab at the bottom. Browse through the available watch faces and tap one to see customization options. Adjust colors, styles, and complications as you like. Tap “Add” to send the new watch face to your Apple Watch. The watch face will automatically appear on your Apple Watch.